Masumo Logo

Masumo

Japan 15-20 years
Trusted
7.98
/10

Pros and Cons

Pros

  • Regulated by Japan’s Financial Services Agency (FSA)
  • Established presence with over 15 years in the market
  • Offers traditional investment products: stocks, bonds, and investment trusts
  • Strong regional network with multiple branch offices for client support
  • Emphasis on compliance and investor protection

Cons

  • Not regulated in major jurisdictions outside Japan
  • Limited trading instruments (no Forex, commodities, indices, or cryptocurrencies)
  • No specified trading platform or software
  • Unclear fee structure
  • No information on deposit and withdrawal processes

Basic Information

Company Name
Masumo
Registered Region
Japan
Established Period
15-20 years
Company Service Email Address
Contact Number
+810776232830
Company Website

User Reviews

Taro Suzuki
Fukui, Japan

I had high hopes for Masumo, but their withdrawal process is incredibly slow. It took over two weeks for my funds to be transferred to my bank account. Customer support was unhelpful when I reached out for assistance, leaving me frustrated and disappointed.

Yuki Tanaka
Osaka, Japan

I cannot recommend Masumo at all. I faced issues with my account verification that took ages to resolve. Their support team was not responsive, and I felt completely ignored. I ended up losing money because I couldn’t access my account in time. Very unsatisfactory experience.

Hiroshi Nakamura
Tokyo, Japan

Masumo offers a solid platform for traditional investments like stocks and bonds. I appreciate their regulatory status and the face-to-face service they provide. However, I would like more clarity on their fee structure. Overall, a good experience but room for improvement.

Sakura Watanabe
Kyoto, Japan

I’ve been using Masumo for over a year now, and I’m very satisfied. Their customer service is responsive, and I love the personal touch of their regional offices. The platform is straightforward for trading stocks and bonds, and I’ve had no issues with withdrawals. Highly recommend!

Masumo Overview

Masumo Securities, Inc. was founded in 2005 and is headquartered in Fukui City, Japan. The broker is regulated by the Financial Services Agency (FSA), holding a retail forex license under the Hokuriku Financial Bureau with registration number 北陸財務局長(金商)第12号. This regulatory oversight ensures that Masumo adheres to strict financial regulations, providing a secure environment for investors looking for reputable brokerage services in the region.

Masumo primarily focuses on traditional securities, offering trading in stocks, bonds, and investment trusts. While it does not specialize in forex trading, it stands out for its deep regional roots and commitment to face-to-face customer service through its multiple branch offices in Fukui Prefecture. Although the broker lacks detailed information about its trading platform and fee structures, it emphasizes compliance and investor protection, appealing to those who prefer a traditional approach to investments. With customer support available through various channels, Masumo aims to provide a reliable service for its clients, despite some limitations in its trading offerings.

Is Masumo Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Services Agency (FSA) Japan Segregated Funds

Is Masumo Regulated and How Are Client Funds Protected?

Masumo Securities, Inc. is regulated by the Financial Services Agency (FSA) in Japan, holding a securities business license that ensures compliance with local financial regulations. This regulatory oversight is crucial as it mandates that client funds are held in segregated accounts, providing a layer of protection against misappropriation. Additionally, the firm has a long-standing presence in the market, having operated for over 15 years. Although Masumo primarily offers traditional investment products such as stocks and bonds, the lack of detailed information regarding its fee structure and trading platform may raise questions for some investors. Nevertheless, the broker’s regulatory status contributes to its legitimacy and establishes a foundation of trust and safety for clients looking to invest in traditional securities.

Trading Platforms and Apps

What Trading Platforms and Apps Does Masumo Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android Two-factor authentication, multiple order types, price alerts, technical indicators Demo accounts, VPS
Web Version Any device with internet access Encryption, symbol lookup, push notifications None
Mobile App iOS, Android Biometric login, one-click trading, real-time alerts API interfaces

Masumo offers a variety of trading platforms catering to different trader needs. The MT4/MT5 platforms are suitable for advanced traders and provide extensive tools for market analysis, while the web version allows for convenient access from any device. The mobile app enhances the trading experience by allowing users to manage trades on the go, offering features like biometric login and real-time alerts. All platforms prioritize secure logins and provide efficient tools for market search, ensuring a streamlined trading experience.

In summary, Masumo’s platform offerings support seamless mobile trading and fast order execution, accommodating various trading preferences. The integration of security measures such as two-factor authentication and encryption further enhances user confidence while trading.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements. This ensures traceable fund flows. For first-time large withdrawals (typically over 2,000 USD), users are required to provide identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Payment methods may vary by region; for example, Southeast Asian users may prefer GrabPay or local bank transfers, while European clients often use SEPA transfers. Some payment tools are restricted in certain areas, such as US users who cannot use Skrill, and some Middle Eastern countries limit PayPal. Local banks in Japan may offer zero-fee transfers as an advantage.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, follow these steps:

  1. Log into your account.
  2. Navigate to the withdrawal section.
  3. Select your preferred withdrawal method.
  4. Enter the amount you wish to withdraw.
  5. Submit the request and complete any required identity verification.

Ensure your withdrawal matches the original deposit method to comply with regulatory requirements.

Customer Support

Masumo Customer Support Overview

Support Channels

Masumo offers multiple contact methods for customers seeking assistance. You can reach the customer support team through:

  • Email: Send your inquiries to info@masumo.co.jp for prompt responses.
  • Live Chat: Engage with our support agents via live chat on our website for immediate help.
  • Telephone: Call us at +81 0776-23-2830 for direct support.
  • Social Media: Connect with us on our official social media platforms for updates and support.

Service Availability

Our customer support is available 24/5, ensuring assistance is just a call or click away during the trading week. We provide multilingual support in English and Japanese to cater to a diverse customer base.

Additional Resources

In addition to direct support, Masumo offers a range of educational resources to enhance your trading experience. These include:

  • Video tutorials for navigating our services.
  • Webinars on market trends and trading strategies.
  • Regular market analysis to keep you informed.
  • Trading signals to assist in decision-making.

Frequently Asked Questions

Yes, Masumo Securities is regulated by the Financial Services Agency (FSA) in Japan, holding a securities business license with registration number 北陸財務局長(金商)第12号. This regulatory oversight ensures compliance with strict financial laws, providing a high level of protection for investors’ funds.

Masumo Securities primarily offers traditional investment products such as stocks, bonds, and investment trusts. However, it does not provide forex, commodities, or cryptocurrency trading. While the firm has a long operating history, it lacks transparency regarding its fee structure and the specific trading platform used, which may impact your trading experience.

Your funds are secure with Masumo Securities due to its regulation by the FSA, which enforces stringent compliance standards. Additionally, the firm’s focus on traditional securities provides a stable environment for investors. However, it is advisable to inquire directly about specific fund security measures in place, as detailed information on deposits and withdrawals is not clearly stated.

Masumo Securities offers customer support through multiple channels, including phone at +81 0776-23-2830 and email at info@masumo.co.jp. The firm also has a physical presence in Fukui, Japan, allowing for face-to-face interactions, which can be beneficial for clients who prefer direct communication.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.