MiTRADE Logo

MiTRADE

Australia 10-15 years
Trusted
8.60
/10

Pros and Cons

Pros

  • Regulated by ASIC and FSC
  • Competitive spreads starting from 0 pips
  • Leverage up to 1:200
  • Diverse trading instruments including Forex, commodities, and cryptocurrencies
  • Comprehensive educational resources available

Cons

  • Not regulated in major jurisdictions like FCA or SEC
  • Limited selection of account types available
  • No support for popular platforms like MetaTrader 4/5
  • Withdrawal process can take several business days
  • High trading fees compared to industry standards

Basic Information

Company Name
MiTRADE
Registered Region
Australia
Established Period
10-15 years
Company Service Email Address
Contact Number
N/A
Company Website

User Reviews

KOnal
Hong Kong

I’ve had a mix of experiences with MiTRADE. On one hand, the app is user-friendly and straightforward, which is great for beginners like me. On the other hand, I faced issues with fund transfers taking longer than expected, and the customer service response was slower than I hoped for. It’s a solid platform, but improvements in these areas would make it better.

Franko Knavs
United States

MiTRADE has been a fantastic trading platform for me. The execution speed is impressive, and I love the range of tradable assets available. Customer support has been responsive whenever I’ve reached out, and the user interface is intuitive. I highly recommend it to both new and experienced traders.

Rita S
Hong Kong

As an employee of this company, I have been working for more than 3 years and I am really fed up with it. The customer service is lacking, and there are many complaints about the platform’s stability and the handling of customer issues. I can’t recommend it to anyone.

FX2575110092
Macao

I experienced significant slippage on my trades and when I contacted customer service, they just told me that it couldn’t be controlled and I had to bear the loss. This is unacceptable for a trading platform, and I would not recommend using MiTRADE.

MiTRADE Overview

Mitrade, established in 2011 and headquartered in Melbourne, Australia, is a global online broker specializing in forex and CFDs. Regulated by several reputable authorities, including the Australian Securities and Investments Commission (ASIC) and the Cyprus Securities and Exchange Commission (CySEC), Mitrade operates under strict regulatory standards to ensure a secure trading environment for its clients. Its commitment to transparency and user experience has earned the broker several accolades, reinforcing its credibility within the financial industry.

Mitrade offers a wide range of trading instruments, including over 60 currency pairs, commodities, and indices, all accessible through its proprietary trading platform known for its user-friendly interface. The broker provides competitive trading costs with no commissions and low spreads, making it an attractive option for both novice and experienced traders. Customer support is available 24/5 in multiple languages through various channels, ensuring that traders receive timely assistance. With a focus on innovation and reliability, Mitrade stands out in the competitive forex market, appealing to a diverse clientele seeking a seamless trading experience.

Is MiTRADE Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Australian Securities and Investments Commission (ASIC) Australia Segregated Funds, Negative Balance Protection
Cyprus Securities and Exchange Commission (CySEC) Cyprus Segregated Funds, Investor Compensation Scheme
Cayman Islands Monetary Authority (CIMA) Cayman Islands Segregated Funds
Financial Services Commission (FSC) Mauritius Segregated Funds
Financial Sector Conduct Authority (FSCA) South Africa Segregated Funds

Is MiTRADE Regulated and How Are Client Funds Protected?

Mitrade is a regulated broker, holding licenses from multiple recognized financial authorities, including ASIC in Australia and the FSCA in South Africa. This regulatory oversight ensures a higher level of compliance and operational integrity, which is essential for investor confidence. Client funds are protected through measures such as segregated accounts, meaning that client deposits are kept separate from the broker’s operating funds, thereby safeguarding them in the event of financial difficulties. Additionally, Mitrade provides negative balance protection, ensuring that clients cannot lose more than their initial deposit, which is particularly important for those trading with leverage. Overall, the presence of multiple regulatory licenses and robust fund protection measures indicates that Mitrade is a legit and safe option for traders seeking to engage in forex and CFD trading.

Trading Platforms and Apps

What Trading Platforms and Apps Does MiTRADE Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 N/A N/A N/A
Web Version Windows, macOS Secure login (encryption), multiple order types, price alerts, technical indicators Demo accounts, VPS
Mobile App iOS, Android Secure login (biometrics), one-click trading, push notifications, economic calendar Demo accounts, API interface

The MiTRADE platform suite includes a web version optimized for desktop users, providing essential trading tools like multiple order types and secure logins. The proprietary mobile app, available on iOS and Android, offers traders the flexibility to manage their accounts and receive real-time updates on the go. Each platform emphasizes security through encryption and biometric logins, ensuring safe access to trading accounts.

MiTRADE’s platforms support efficient trading with features such as fast order execution and real-time alerts, facilitating informed decision-making. Overall, the combination of desktop and mobile solutions ensures that traders can operate seamlessly across devices while benefiting from a secure and user-friendly environment.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (Skrill, Neteller, Perfect Money, Sticpay) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (POLi, QR Code payments) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional differences apply; Southeast Asian users may prefer GrabPay or local bank transfers, while European clients often use SEPA transfers. Latin American users rely on domestic banks, and US users cannot use Skrill. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, follow these steps:

  1. Log into your account and navigate to the withdrawal section.
  2. Select the original payment method used for the deposit.
  3. Enter the withdrawal amount and confirm the transaction.
  4. Provide any required identification documents if this is your first large withdrawal.
  5. Wait for processing; typically, withdrawals are completed within 1-3 business days.

Customer Support

MiTRADE Customer Support Overview

Support Channels

MiTRADE provides a variety of customer support channels to assist traders effectively. Customers can reach out for help through:

  • Email: For detailed inquiries, users can contact the support team via email at cs@mitrade.com.
  • Live Chat: Instant support is available through the live chat feature on the MiTRADE platform, allowing for real-time assistance.
  • Telephone: Customers can also contact MiTRADE by phone at +61 466 649 119 for direct communication.
  • Social Media: MiTRADE is active on platforms like Facebook, Instagram, and Twitter, providing another avenue for customer contact.

Service Availability

MiTRADE’s customer service operates 24/5, ensuring that traders can receive support during market hours. The support team is multilingual, with assistance available in English, Mandarin, and several other languages, catering to a diverse clientele.

Additional Resources

To enhance the trading experience, MiTRADE offers various educational resources:

  • Video tutorials covering platform functionality and trading strategies.
  • Webinars hosted by trading experts, providing insights into market trends.
  • Market analysis reports to help traders make informed decisions.
  • Trading signals that notify users of potential trading opportunities.

Overall, MiTRADE is committed to delivering quality support and service to its customers, ensuring that their trading needs and inquiries are addressed promptly and effectively.

Frequently Asked Questions

Yes, MiTRADE is regulated by the Australian Securities and Investments Commission (ASIC) under license number 398528 and the Cyprus Securities and Exchange Commission (CySEC) under license number 438/23. This ensures that MiTRADE adheres to strict regulatory standards to protect client funds and maintain market integrity.

MiTRADE offers competitive trading conditions, including floating spreads starting from 0.0 pips on various instruments, and no commission on trades. Leverage of up to 1:200 is available, allowing traders to amplify their positions. Traders can access a wide range of assets including forex, indices, commodities, and cryptocurrencies through an intuitive trading platform.

MiTRADE prioritizes the security of client funds by adhering to best practices, including maintaining client funds in segregated accounts with reputable banks. Additionally, the broker is regulated by ASIC and CySEC, which imposes strict requirements for fund management and security, ensuring a high level of protection for client assets.

MiTRADE offers 24/5 customer support through various channels, including live chat, email (cs@mitrade.com), and a contact form on their website. The support team is dedicated to assisting clients with their inquiries and issues promptly. MiTRADE is also active on social media platforms for additional support and information.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.