Cheung's Gold Logo

Cheung's Gold

Hong Kong 5-10 years
Trusted
7.99
/10

Pros and Cons

Pros

  • Regulated by the Securities and Futures Commission (CGSE) in Hong Kong
  • Diverse range of trading instruments including various gold products
  • Trading platform: MT4 with advanced analytical tools
  • Flexible deposit and withdrawal methods including bank transfers
  • Offers demo accounts for practice and learning

Cons

  • Not regulated by major financial authorities
  • Limited trading instruments available
  • Outdated trading platform interface
  • Lack of comprehensive educational resources
  • High spreads on currency pairs

Basic Information

Company Name
Cheung's Gold
Registered Region
Hong Kong
Established Period
5-10 years
Company Service Email Address
N/A
Contact Number
N/A

User Reviews

John Smith
Hong Kong

I had high hopes for Cheung’s Gold, but the withdrawal process has been frustrating. I requested a withdrawal two weeks ago and still haven’t received my funds. Customer support is slow to respond, and I feel left in the dark about my money. Not impressed at all.

Emily Wong
Kowloon

Overall, my experience with Cheung’s Gold has been positive. The trading platform is user-friendly and the execution speed is impressive. I had a minor issue with my initial deposit but the customer service team was helpful and resolved it quickly. I look forward to trading more.

Michael Chen
Shenzhen

Extremely disappointed with Cheung’s Gold. I tried to reach their customer support multiple times regarding my account issues, but they were unresponsive. I ended up losing a significant amount due to their poor service. I cannot recommend this broker.

Sophie Lee
Macau

Cheung’s Gold has exceeded my expectations! The MT4 platform is fantastic for trading, and I appreciate the variety of market instruments available. My deposits have been processed quickly, and I love that I can trade different precious metals easily. Highly recommended for serious traders!

Cheung's Gold Overview

Cheung’s Gold Traders Limited, established in 1981, is a prominent forex broker based in Hong Kong, specializing in precious metals trading. The firm operates under the regulatory oversight of the Chinese Gold and Silver Exchange Society (CGSE), holding an AA license which allows it to engage in various trading activities. Cheung’s Gold has built a solid reputation in the industry, thanks to its experienced management team and commitment to providing reliable trading services to clients. With a focus on transparency and regulatory compliance, the broker aims to assure investors of its legitimacy and operational integrity.

Cheung’s Gold offers a diverse range of trading instruments, primarily focusing on forex and precious metals, including different gold and silver products tailored to meet investor needs. The broker utilizes the popular MetaTrader 4 platform, which provides advanced analytical tools and user-friendly functionality for traders. Cheung’s Gold also emphasizes customer support, offering multiple channels for assistance, although there are some reports of responsiveness issues. With competitive trading conditions, including low spreads and flexible leverage options, Cheung’s Gold stands out in the market, making it a viable choice for both individual and institutional traders looking to explore forex trading opportunities.

Is Cheung's Gold Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Chinese Gold and Silver Exchange Society (CGSE) Hong Kong Segregated Accounts, Investor Protection Framework

Is Cheung’s Gold Regulated and How Are Client Funds Protected?

Cheung’s Gold is regulated by the Chinese Gold and Silver Exchange Society (CGSE) in Hong Kong, which provides oversight for the trading of precious metals. The CGSE offers a degree of investor protection, ensuring that client funds are held in segregated accounts. This means that client deposits are kept separate from the broker’s operational funds, which is a common practice aimed at safeguarding investor assets. While the regulatory framework in Hong Kong is not as stringent as those in some other jurisdictions, such as the FCA in the UK, Cheung’s Gold has maintained a relatively clean compliance record. Clients should still be aware of the inherent risks associated with trading, particularly in leveraged environments, and should evaluate their individual risk tolerance before engaging in trading activities with this broker.

Trading Platforms and Apps

What Trading Platforms and Apps Does Cheung’s Gold Offer for Traders?

Platform Device Support Key Features Additional Services
MT4 Windows, macOS, iOS, Android 2FA, encryption, symbol lookup, multiple order types, price alerts, technical indicators Demo account, VPS
Web Version Windows, macOS, Linux Biometrics, encrypted login, symbol lookup, one-click trading, push notifications API interface
Mobile App iOS, Android Encryption, fast login, price alerts, multiple order types, technical indicators Demo account

Cheung’s Gold provides a variety of trading platforms catering to different trader needs. The MT4 platform is ideal for advanced users, offering comprehensive tools for market analysis and diverse order types. The web version allows traders to operate from any browser, ensuring flexibility and convenience. The mobile app is designed for on-the-go trading, providing essential features for quick access and real-time alerts.

All platforms prioritize security with measures such as two-factor authentication and encryption. Cheung’s Gold supports mobile trading through its dedicated app, enabling traders to manage their accounts anytime, while ensuring fast order execution and efficient market search tools.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, HKD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often utilize SEPA transfers; Latin American users rely on domestic banks. US users cannot use Skrill, while some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, log into your account, navigate to the withdrawal section, select your payment method, and enter the required information. Ensure that all identity verification documents are submitted if required. Submit the request before the cut-off time of 2:30 p.m. to ensure same-day processing.

Customer Support

Cheung’s Gold Customer Support Overview

Support Channels

Cheung’s Gold provides various channels for customers to reach out for assistance. Clients can contact the support team via:

  • Email: Customers can email their inquiries directly to the support team for prompt assistance.
  • Live Chat: The website features a live chat option for real-time help and guidance.
  • Telephone: Multiple phone lines are available, including dedicated numbers for Hong Kong and mainland China.
  • Social Media: Customers can also reach out through QQ, a popular messaging platform in China, ensuring easy communication.

Service Availability

Cheung’s Gold aims to provide effective customer support services. While specific 24/7 availability is not detailed, the support team is accessible during business hours, Monday through Friday. They offer multilingual support, primarily in English and Mandarin, catering to a diverse clientele.

Additional Resources

In addition to direct support, Cheung’s Gold offers educational resources to help clients enhance their trading knowledge. These include:

  • Video Tutorials: Informative videos covering various trading strategies and platform usage.
  • Webinars: Regular webinars hosted by industry experts to discuss market trends and trading techniques.
  • Market Analysis: Comprehensive market reports that provide insights into current trends and forecasts.
  • Trading Signals: Valuable trading signals that assist clients in making informed decisions.

Cheung’s Gold is committed to ensuring that their customers receive the best possible support and service, reflecting their dedication to client interests and trustworthiness.

Frequently Asked Questions

Cheung’s Gold is regulated by the Securities and Futures Commission (CGSE) in Hong Kong. This regulatory oversight ensures that the company’s operations comply with relevant regulations and standards, providing a level of assurance and protection for clients.

Cheung’s Gold prioritizes fund security by adhering to strict regulatory standards set forth by the CGSE. Additionally, the company employs secure banking practices and ensures that client funds are kept separate from its operational funds to enhance security.

Cheung’s Gold offers a variety of trading conditions, including leverage options and different trading spreads for various market instruments. Clients can trade precious metals such as gold and silver through the MT4 platform, benefitting from flexible trading hours and competitive commission structures.

Cheung’s Gold offers customer support through multiple channels, including phone, email, and QQ. Although specific 24/7 availability is not mentioned, the presence of multiple contact methods indicates a responsive support system aimed at addressing client inquiries effectively.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.