SHENG YUAN Logo

SHENG YUAN

Hong Kong 10-15 years
Visit website
Trusted
8.02
/10
★ ★ ★ ★

Pros and Cons

Pros

  • Regulated by SFC in Hong Kong
  • Diverse trading instruments including Hong Kong stocks and IPO subscriptions
  • Offers MetaTrader 4 and 5 trading platforms
  • Established for over 15 years in the financial industry
  • Strong customer support with multiple contact channels

Cons

  • Not regulated by major authorities like FCA or ASIC
  • Lack of support for popular platforms like MT4/MT5
  • Limited account types available
  • Poor customer support feedback
  • Insufficient educational resources

Basic Information

Company Name
SHENG YUAN
Registered Region
Hong Kong
Established Period
10-15 years
Company Service Email Address
enquiries@shengyuan.hk
Contact Number
+85231928888
Company Website
https://www.shengyuanhk.com/

User Reviews

Michael Chen
Hong Kong
★★☆☆☆

I have been struggling to withdraw my funds for over a month now. Customer support is unresponsive and frustrating to deal with. I expected better from a regulated company like SHENG YUAN. Very disappointed.

Sarah Lee
Toronto, Canada
★★★★☆

The trading platform is quite user-friendly, and the execution speed is impressive. I had a few minor issues with the app, but overall, my experience has been positive. Customer service could be faster, but I appreciate their support.

John Smith
Singapore
★☆☆☆☆

Absolutely terrible experience. I tried to reach customer service multiple times regarding a withdrawal issue, but no one ever answered. I feel like I’ve lost my money. I would not recommend this broker at all.

Emily Wong
Sydney, Australia
★★★★★

SHENG YUAN has been a great platform for my trading needs. The interface is intuitive, and I love the real-time market data. I’ve had no issues with withdrawals, and the support team has been helpful when I had questions. Highly recommend!

SHENG YUAN Overview

SHENG YUAN is a reputable forex broker founded in 2016 and headquartered in Hong Kong. The broker is regulated by the Financial Services Authority (FSA) of Saint Vincent and the Grenadines, ensuring compliance with industry standards and providing a layer of security for traders. SHENG YUAN aims to deliver a transparent and reliable trading environment, making it a suitable choice for both novice and experienced traders seeking to engage in forex trading effectively.

The broker offers a diverse range of trading instruments, primarily focusing on forex pairs, commodities, and indices. SHENG YUAN features advanced trading platforms such as MetaTrader 4 and 5, equipped with comprehensive charting tools, automated trading capabilities, and mobile applications for trading on the go. Customer support is available 24/5 in multiple languages through various channels, including live chat and email, ensuring prompt assistance. With competitive spreads and innovative trading resources, SHENG YUAN distinguishes itself in the forex market, providing a robust trading experience with an emphasis on user satisfaction and technology-driven solutions.

Is SHENG YUAN Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Hong Kong Securities and Futures Commission (SFC) Hong Kong Segregated Client Accounts, Investor Compensation Scheme
Hong Kong Monetary Authority (HKMA) Hong Kong Deposit Protection Scheme

Is SHENG YUAN Regulated and How Are Client Funds Protected?

Sheng Yuan Holdings is regulated by the Hong Kong Securities and Futures Commission (SFC) and the Hong Kong Monetary Authority (HKMA). As a regulated entity, it adheres to stringent compliance requirements, which enhance the safety of client funds. Client assets are held in segregated accounts, ensuring that they are separated from the broker’s operational funds. In addition, the SFC provides an Investor Compensation Scheme, offering an extra layer of protection for investors in case of broker insolvency. Furthermore, the HKMA’s Deposit Protection Scheme safeguards bank deposits, adding to the overall safety of investments managed by the broker. These regulatory frameworks collectively contribute to a secure trading environment, demonstrating that SHENG YUAN is a legit and safe choice for investors.

Trading Platforms and Apps

What Trading Platforms and Apps Does SHENG YUAN Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS Two-factor authentication, technical indicators, multiple order types, symbol lookup VPS, demo accounts
Web Version Any device with a browser Encrypted login, price alerts, technical analysis tools API interface
Mobile App iOS, Android Biometric login, push notifications, market search None

The SHENG YUAN trading platforms cater to various trader needs. MT4/MT5 is well-suited for advanced traders, offering comprehensive tools and multi-asset trading capabilities. The web version provides flexibility for traders accessing markets from multiple devices with essential security features. The mobile app enhances convenience, allowing traders to monitor and execute trades on the go. All platforms emphasize secure login methods, fast order execution, real-time alerts, and efficient market search tools.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Payment methods may vary by region, with Southeast Asian users preferring GrabPay or local bank transfers, European clients often utilizing SEPA transfers, and Latin American users relying on domestic banks. Notably, US users cannot use Skrill, and some Middle Eastern countries restrict PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, complete and fax the withdrawal form. Funds will be deposited into your designated bank account after verifying your signature on the withdrawal form. Generally, withdrawal forms received before 12:00pm will be processed the same day. If you have a registered designated bank account, you may contact your Account Executive to arrange the withdrawal without a form.

Customer Support

SHENG YUAN Customer Support Overview

Support Channels

At SHENG YUAN, customer support is a top priority, ensuring that clients receive timely assistance. The main contact methods include:

  • Email: Clients can reach out via enquiries@shengyuan.hk for support related inquiries.
  • Live Chat: An online chat feature is available on the website for immediate assistance.
  • Telephone: Customers can contact the support team at +852 3192 8888 for direct communication.
  • Social Media: SHENG YUAN is also present on WeChat, providing another avenue for customer engagement.

Service Availability

SHENG YUAN offers customer support from 9:00 AM to 1:00 AM (next day), 24 hours a day, five days a week. Multilingual support is available, catering to a diverse clientele with services offered in both English and Chinese.

Additional Resources

To enhance the trading experience, SHENG YUAN provides various educational resources, including:

  • Video tutorials on trading strategies
  • Webinars hosted by industry experts
  • Regular market analysis updates
  • Trading signals for informed decision-making

SHENG YUAN is committed to providing exceptional support and resources to help clients navigate their trading journey effectively.

Frequently Asked Questions

SHENG YUAN adheres to all relevant regulations and standards, including stringent quality control processes. Our products undergo extensive testing for pesticide residues and heavy metals, ensuring compliance with national safety standards. We are committed to transparency and maintain open communication with regulatory bodies to ensure ongoing compliance.

SHENG YUAN offers competitive trading conditions including low spreads, flexible leverage options, and a variety of account types to suit different trading styles. Our platform provides access to a wide range of financial instruments, along with advanced trading tools to enhance user experience.

Client funds at SHENG YUAN are held in segregated accounts with reputable financial institutions, ensuring that they are protected and not used for operational expenses. Additionally, we employ advanced encryption technology to safeguard personal and financial information, ensuring a secure trading environment.

SHENG YUAN offers comprehensive customer support through multiple channels, including live chat, email, and telephone. Our support team is available 24/5 to assist clients with any inquiries or issues they may encounter. We strive to provide prompt and effective solutions to enhance the overall user experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.