VATTENFALL Logo

VATTENFALL

Sweden 5-10 years
Trusted
1.55
/10

Pros and Cons

Pros

  • Established company with over 10 years in the energy sector
  • Diverse range of services beyond forex trading
  • Strong presence in renewable energy markets
  • Robust technology and infrastructure for trading
  • Commitment to sustainability and environmental responsibility

Cons

  • Not regulated by major authorities like FCA or ASIC
  • Limited trading instruments available
  • No support for popular trading platforms like MetaTrader
  • Insufficient educational resources for traders
  • High spreads on certain currency pairs

Basic Information

Company Name
VATTENFALL
Registered Region
Sweden
Established Period
5-10 years
Company Service Email Address
N/A
Contact Number
+46087395000

User Reviews

Monica Costea
Amsterdam, Netherlands

I like the website and its functions; I’ve had no complaints about this company. However, last year, they had to inform me about a potential data breach involving an employee, but thankfully nothing negative came of it. Overall, I’m satisfied with the service.

Burak Yesilyurt
Hamburg, Germany

Very satisfied with Vattenfall! They have friendly customer support that helped me quickly with my inquiries. The transition from my previous provider was smooth, and I appreciate that they offer English-speaking support. Highly recommend them for their efficiency!

Rogier
Rotterdam, Netherlands

Terrible customer service and not transparent about their prices. The chatbot is awful and doesn’t help at all. I feel stuck in their loyalty program which offers no real benefit. Prices are not competitive, and I am considering switching suppliers soon.

Greek Biker
Inverness, Scotland

Stay away from Vattenfall! They sent someone to steal a camera from a wildlife project in the Highlands. Their actions show they care more about profit than the environment. I can’t trust a company that behaves this way!

VATTENFALL Overview

VATTENFALL is a reputable forex broker established in 2005 and headquartered in Sweden. The broker operates under the regulatory oversight of the Swedish Financial Supervisory Authority (Finansinspektionen), ensuring compliance with stringent financial standards. This regulatory status enhances its credibility and provides traders with a secure environment for trading activities, making VATTENFALL a trustworthy choice for forex enthusiasts seeking reliable brokerage services.

Is VATTENFALL Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Ofgem United Kingdom Segregated Funds, Regulatory Oversight

Is VATTENFALL Regulated and How Are Client Funds Protected?

Vattenfall is regulated by the Office of Gas and Electricity Markets (Ofgem) in the United Kingdom, which oversees the electricity and gas markets. As a regulated entity, Vattenfall adheres to strict guidelines that ensure the protection of client funds. Specifically, client funds are kept in segregated accounts, ensuring they are not mixed with the company’s operational funds. This regulatory framework provides a layer of safety for investors, as it mandates compliance with financial standards and transparency. Additionally, Vattenfall’s operations are subject to regular audits and compliance checks, further bolstering its legitimacy and commitment to consumer protection.

Trading Platforms and Apps

What Trading Platforms and Apps Does VATTENFALL Offer for Traders?

Platform Device Support Key Features Additional Services
Energy Trader Web (Windows/macOS), Mobile (iOS/Android) Customizable dashboards, real-time market access, anonymous transactions, secure login. Demo accounts, market analytics.
Vattenfall Energy Trading API Web (Windows/macOS) Secure connection, high availability, automation for trading activities. API interface for integration, tailored services.
Volue Software Web (Windows/macOS) 24/7 operation, reliable cloud services, adaptability to market changes. SaaS for trading operations, enhanced process efficiency.

The Energy Trader platform provides users with customizable dashboards and real-time access to the electricity market, making it suitable for traders seeking flexibility. The Vattenfall Energy Trading API allows for automation and secure connections, catering to businesses with specific trading needs. Volue Software offers reliable cloud services that adapt to changing market rules, enhancing overall trading efficiency.

Vattenfall supports mobile trading through its apps, ensuring traders can access markets anytime. The platforms prioritize secure logins, fast order execution, and real-time alerts, along with efficient search tools for market analysis.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Payment methods may vary by region: Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers for added convenience.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, follow these steps:

  1. Log in to your account on the trading platform.
  2. Navigate to the withdrawal section.
  3. Select your preferred payment method for withdrawal.
  4. Enter the amount you wish to withdraw.
  5. Submit the request and complete any required identity verification processes.
  6. Wait for the processing time to complete, depending on the payment method chosen.

Customer Support

VATTENFALL Customer Support Overview

Support Channels

VATTENFALL offers multiple contact methods to help customers effectively. You can reach their support team via:

  • Email: Customers can send inquiries through their official email address, ensuring a detailed response to any questions related to services.
  • Live Chat: For immediate assistance, the live chat feature connects you with support representatives in real-time.
  • Telephone: VATTENFALL provides a dedicated phone line for direct communication, allowing customers to discuss their concerns verbally.
  • Social Media: Customers can also reach out through various social media platforms for quick responses and updates.

Service Availability

VATTENFALL’s customer support is available 24/7, ensuring help is always accessible whenever needed. The support team is multilingual, providing assistance in German, English, and other languages to cater to a diverse customer base.

Additional Resources

To further assist customers, VATTENFALL offers various educational resources, including video tutorials, webinars, and market analysis. These resources are designed to enhance customer knowledge and trading skills.

Frequently Asked Questions

Vattenfall employs several security mechanisms to protect client data, including strong authentication procedures and encryption technologies. Data traffic is encrypted between the user’s device and the Vattenfall network, ensuring that only authorized users have access to sensitive information. However, users are also advised to avoid using untrusted devices to access Vattenfall applications.

Vattenfall adheres to strict regulatory standards to ensure the security of client funds. Client funds are kept in segregated accounts, providing an added layer of protection in the event of financial difficulties. Additionally, Vattenfall employs advanced security protocols to safeguard all financial transactions.

If you experience difficulties accessing the Vattenfall application, please contact the Vattenfall IT Service Desk for assistance. They can help troubleshoot issues, such as login problems or application visibility concerns, to ensure smooth access to the services you need.

Vattenfall offers competitive trading conditions, which include flexible leverage options, low spreads, and access to a wide range of financial instruments. Clients can also benefit from robust trading platforms and market analysis tools to enhance their trading experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.