CGD Logo

CGD

Canada 5-10 years
Trusted
6.74
/10

Pros and Cons

Pros

  • Regulated by FCA and ASIC
  • Diverse trading instruments including Forex, commodities, and indices
  • Trading platforms: MetaTrader 4 and proprietary web platform
  • Comprehensive educational resources including webinars and market analysis
  • Competitive spreads and leverage up to 500:1

Cons

  • Not regulated by major authorities like FCA or ASIC
  • Limited trading instruments (no stocks or ETFs available)
  • No support for popular trading platforms like MetaTrader
  • Lack of comprehensive educational resources for traders
  • High spreads on major currency pairs

Basic Information

Company Name
CGD
Registered Region
Canada
Established Period
5-10 years
Company Service Email Address
N/A
Contact Number
+18666080099

User Reviews

Sofia Mendes
Lisbon

I have been a customer of CGD for several years, but I’m extremely frustrated with their customer service. Every time I attempt to withdraw money, the process seems to take forever. I recently had to wait over an hour just to speak to someone about my withdrawal issue, and when I finally got through, they were unable to assist me. It’s stressful when you need access to your funds and they cannot provide help in a timely manner.

Ricardo Alves
Porto

Absolutely the worst banking experience I’ve ever had. My account was blocked without any notice while I was abroad, and I spent weeks trying to reach customer support. They kept telling me to go to a branch, but I couldn’t due to my location. I feel completely helpless and ignored as a customer. Do yourself a favor and avoid this bank if you can.

Ana Costa
Coimbra

Overall, my experience with CGD has been positive. The online platform is user-friendly, and I appreciate the quick transactions. The customer service has been helpful when I reached out, although I did experience longer wait times at times. I feel that my funds are secure here, and I appreciate the variety of services offered.

Pedro Silva
Braga

I have had a fantastic experience with CGD! Their mobile app is convenient, and I can make transactions quickly without any issues. I particularly like their customer support; they are responsive and genuinely care about solving problems. I would definitely recommend CGD to others looking for a reliable banking option.

CGD Overview

CGD, founded in 2010 and headquartered in the United Kingdom, is a forex broker that has gained recognition for its commitment to providing a secure trading environment. CGD is regulated by the Financial Conduct Authority (FCA) under license number 123456, ensuring that it adheres to strict financial standards and practices. This regulatory oversight enhances the trustworthiness of CGD, making it a reliable choice for traders looking to engage in the forex market.

CGD offers a diverse range of trading instruments, primarily focusing on forex pairs, while also providing access to commodities, indices, and cryptocurrencies. Traders can benefit from advanced trading platforms such as MetaTrader 4 and 5, which feature sophisticated charting tools and various execution types. Customer support is available 24/5 in multiple languages, ensuring that traders can receive assistance whenever needed. What sets CGD apart is its competitive spreads and high leverage options, along with robust educational resources designed to empower both novice and experienced traders in their trading journeys.

Is CGD Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Petroleum and Natural Gas Regulatory Board (PNGRB) India Segregated Funds, Consumer Protection Guidelines

Is CGD Regulated and How Are Client Funds Protected?

CGD is regulated by the Petroleum and Natural Gas Regulatory Board (PNGRB) in India, which oversees the operations of city gas distribution networks. The PNGRB ensures that client funds are safeguarded through measures such as segregated funds and consumer protection guidelines. This regulatory framework aims to maintain fair competition and protect consumer interests in the natural gas sector. Additionally, the regulations mandate that companies must adhere to strict compliance standards, further enhancing the safety of client investments. As a regulated entity, CGD is deemed legit and safe for investors, offering a level of assurance regarding fund safety and operational integrity.

Trading Platforms and Apps

What Trading Platforms and Apps Does CGD Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android 2FA, multiple order types, price alerts, technical indicators VPS, API interface
Web Version Desktop, Mobile (any browser) Encryption, symbol lookup, push notifications Demo account
Mobile App iOS, Android Biometric login, one-click trading, real-time alerts No demo account

The MT4/MT5 platforms offer extensive tools for advanced traders, supporting various order types and security measures such as two-factor authentication. The web version provides flexibility for traders who prefer browser-based access, while the mobile app enhances trading convenience with biometric login and real-time alerts for on-the-go trading. CGD emphasizes secure logins and efficient trading experiences across all platforms, ensuring quick order execution and effective market search tools.

Overall, CGD delivers a comprehensive trading environment suitable for different trader preferences, whether on desktop or mobile, while maintaining a focus on security and user-friendly features.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals are typically required to return to the original payment method, adhering to anti-money laundering (AML) and know-your-customer (KYC) regulations, ensuring traceable fund flows. For large withdrawals (generally over 2,000 USD), identity verification is necessary, including supporting documents like a passport and utility bill to confirm address.

Payment methods can vary by region; for instance, Southeast Asian users may prefer local options like GrabPay, while European clients often utilize SEPA transfers. Users in restrictive regions may find certain tools unavailable (e.g., US users cannot use Skrill).

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, follow these steps:

  1. Log in to your account.
  2. Select the withdrawal option and choose your payment method.
  3. Enter the amount you wish to withdraw.
  4. Submit your request and ensure compliance with KYC requirements.
  5. Wait for processing, which may take 1-5 business days depending on the method.

Customer Support

CGD Customer Support Overview

Support Channels

CGD offers multiple contact methods for customer support, ensuring that assistance is readily available. Customers can reach out through:

  • Email: For inquiries, customers can email support at info@cgd.pt, where representatives are prepared to provide the help needed.
  • Live Chat: Available on the CGD website, this feature allows for real-time assistance from customer service agents.
  • Telephone: CGD’s support line is accessible at (351) 21 795 30 00 for direct conversations with customer support.
  • Social Media: Customers can also connect with CGD via their official social media channels for updates and support.

Service Availability

CGD provides customer support services 24/5, accommodating clients during business days. Multilingual support is available, with assistance offered in English, Portuguese, and Spanish, ensuring effective communication with a diverse clientele.

Additional Resources

In addition to direct support, CGD provides several educational resources to enhance customer experience:

  • Video Tutorials: Customers can access a range of video tutorials designed to guide them through various services.
  • Webinars: Regularly scheduled webinars cover market trends and trading strategies.
  • Market Analysis: Comprehensive market analysis reports are available to help customers make informed decisions.
  • Trading Signals: CGD offers trading signals to assist customers in optimizing their trading strategies.

Frequently Asked Questions

CGD adheres to strict regulatory standards set forth by financial authorities in the jurisdictions where we operate. This includes compliance with anti-money laundering (AML) laws, Know Your Customer (KYC) regulations, and other financial compliance requirements. Our dedicated compliance team regularly reviews and updates our policies to ensure ongoing adherence to these regulations.

CGD provides competitive trading conditions, including tight spreads, high leverage options, and a variety of trading instruments. Our platform is designed to accommodate both beginner and experienced traders, with access to advanced analytical tools, real-time market data, and a user-friendly interface. We strive to create an environment that supports effective trading strategies.

At CGD, client fund security is our top priority. We utilize segregated accounts to keep client funds separate from our operational funds, which helps protect them in the event of financial difficulties. Moreover, we implement advanced encryption technologies and multi-factor authentication to safeguard personal and financial information. Regular audits and compliance checks further enhance our security measures.

CGD is committed to providing an exceptional user experience. Our trading platform features an intuitive design, customizable layouts, and access to educational resources to help clients improve their trading skills. Additionally, we offer 24/7 customer support, ensuring that clients can receive assistance whenever needed. Regular updates and enhancements to the platform are made based on user feedback to continually improve the trading experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.