Retela
Pros and Cons
Pros
- Regulated by the Financial Services Agency (FSA) of Japan
- Diverse trading instruments including domestic and foreign stocks, bonds, and forex
- Competitive spreads starting from 0.1 pips
- User-friendly trading platform with advanced charting tools
- Comprehensive educational resources including seminars and video content
Cons
- Limited regulatory oversight outside Japan
- Complex fee structure with hidden commissions
- Withdrawal delays reported by multiple users
- Website only available in Japanese
- No support for popular trading platforms like MetaTrader
Basic Information
User Reviews
Retela Overview
Retela Crea Securities, founded in 1947 and headquartered in Japan, is a regulated forex broker overseen by the Financial Services Agency (FSA) of Japan. With a legacy of over 76 years in the industry, Retela has established a reputation for reliability and client protection. The broker operates under strict regulatory standards, ensuring compliance and enhancing investor confidence through its regulatory license no. 199 from the FSA. This regulatory framework provides a layer of security for traders engaging in the forex market and other financial instruments offered by the broker.
Retela offers a diverse range of trading instruments, including forex, commodities, and indices, catering to both novice and experienced traders. The broker provides a user-friendly trading platform equipped with advanced charting tools and technical indicators. Customer support is accessible via multiple channels, including in-person assistance at various branches across Japan, ensuring personalized guidance for clients. Unique advantages of Retela include competitive spreads starting from 0.1 pips and a focus on customer-centric services. However, prospective clients should be aware of the complexity in the fee structure and the potential language barriers for non-Japanese speakers. Overall, Retela stands out as a credible option for those looking to trade forex in a regulated environment.
Is Retela Safe? Regulation Analysis
Regulatory Information
| Regulatory Authority | Country/Region | Fund Protection Measures |
|---|---|---|
| Financial Services Agency (FSA) | Japan | Segregated Funds, Compliance with Capital Requirements |
Is Retela Regulated and How Are Client Funds Protected?
Retela Crea Securities is a regulated broker operating under the oversight of the Financial Services Agency (FSA) in Japan. This regulatory status ensures that the broker adheres to strict compliance and operational standards, enhancing its legitimacy and investor protection measures. Client funds are safeguarded through the segregation of accounts, which means that client assets are kept separate from the broker’s operational funds. This practice mitigates the risk of misappropriation and ensures that client funds are available even in the event of financial difficulties faced by the broker. Additionally, Retela complies with capital requirements mandated by the FSA, further reinforcing the safety of client investments. Overall, the regulatory framework in which Retela operates contributes to a safer trading environment, making it a trusted option for investors in the financial markets.
Trading Products and Services
What trading instruments does Retela offer?
| Asset Category | Available Products | Total Count (if available) |
|---|---|---|
| Forex | EUR/USD, GBP/JPY, AUD/NZD, and more | 50+ |
| Commodities | Gold, Silver, Crude Oil, Natural Gas | 4 |
| Indices | S&P 500, NASDAQ, FTSE 100, DAX | 4 |
| Stocks | Apple, Tesla, BP, Vodafone | 100+ |
| Cryptocurrencies | BTC, ETH, XRP, LTC | Many |
Retela provides a diverse range of trading instruments that cater to various investor preferences and strategies. With an extensive selection of over 50 forex pairs, including major and minor currencies, traders can effectively engage in the forex markets. The inclusion of commodities like gold and crude oil, alongside indices such as the S&P 500, allows for a well-rounded portfolio. This diversity meets the needs of different types of traders—whether you’re a beginner looking for straightforward forex trades or a professional seeking complex strategies involving stocks and cryptocurrencies. By supporting multiple asset categories, Retela enhances portfolio diversification and offers flexible trading strategies, making it an appealing choice for traders aiming to navigate various market conditions.
Account Types and Trading Conditions
What Account Types and Fees Does Retela Offer?
| Account Type | Target User Group | Essential Characteristics | Applicability Notes |
|---|---|---|---|
| Standard Account | Beginners, casual traders | Competitive spreads from 0.1 pips, no commissions on forex trading | Minimum deposit of $1,000, suitable for small-capital practice |
| Premium Account | Experienced traders, high-volume traders | Similar spreads as Standard Account, small commission per trade | Minimum deposit of $10,000, ideal for active trading |
| Corporate Account | Corporate clients | Customized trading solutions, higher leverage options | Requires corporate documentation, tailored services available |
| Islamic Account | Traders seeking swap-free options | Complies with Islamic finance principles, no overnight swap fees | Available to eligible clients; documentation required |
| Demo Account | New traders, those testing strategies | Practice trading without risk, access to all features | No minimum deposit; valid for a limited time |
Account Opening Process
To open an account with Retela, follow these steps:
1. Contact Retela: Reach out to Retela Crea Securities via phone at +81 03-6385-0611 to start the account opening process.
2. Prepare Documents: Gather necessary identity verification documents such as a driver’s license, passport, or resident card. Ensure these documents contain your name, address, and date of birth.
3. My Number: Have your My Number ready, which is found on documents like the individual number card.
4. Contact Sales Staff: Connect with Retela’s sales staff to schedule a visit, visit a branch in person, or send your application by mail.
5. Complete Application: Depending on your preference, finalize the application process face-to-face with their staff or by mail. They will guide you through paperwork and answer any questions.
Account flexibility is available, allowing for upgrading to a professional account later if necessary.
Trading Fees
| Product | Spread (pips) | Commission | Notes |
|---|---|---|---|
| Forex (EUR/USD) | 0.1 | $0 (for Standard Account; Premium Account: $5/lot) | Tight spreads for major currency pairs |
| CFDs (Stocks) | 0.5 | $3/lot | Competitive commission rates |
| CFDs (Indices) | 1.0 | $2/lot | Varies by index |
| Cryptos (BTC/USD) | 1.0% | 0.1% | Variable depending on market conditions |
Other Fees
In addition to trading fees, Retela may charge:
– Deposit/Withdrawal Fees: Typically, there are no fees, but methods may vary.
– Inactivity Fees: Accounts that remain inactive for an extended period may incur fees.
– Platform Usage Fees: No specific fees for using the trading platform.
– Overnight Interest (Swap Rates): Applicable for positions held overnight.
– Currency Conversion Fees: May apply when trading in different currencies.
Trading Platforms and Apps
What Trading Platforms and Apps Does Retela Offer for Traders?
| Platform | Device Support | Key Features | Additional Services |
|---|---|---|---|
| Proprietary Platform | Windows, macOS, iOS, Android | Secure login (encryption), multiple order types, technical indicators, customizable layouts | Demo accounts, educational resources |
| Web Version | Any device with a browser | Market search, one-click trading, price alerts | API interface |
| Mobile App | iOS, Android | Fast order execution, push notifications, economic calendar | VPS services |
The proprietary trading platform offered by Retela is designed for both novice and experienced traders, providing advanced charting tools and a user-friendly interface. The web version allows seamless access from any browser, making it convenient for traders on the go. The mobile app enhances trading flexibility, enabling users to execute trades and receive real-time alerts from their smartphones.
Retela emphasizes security with encrypted logins and offers various order types across its platforms to cater to different trading strategies. The inclusion of demo accounts and educational resources supports traders in building their skills. Overall, Retela provides a comprehensive trading environment with robust features and secure access across multiple devices.
Deposit and Withdrawal
Deposit and Withdrawal Options
| Payment Method | Processing Time | Fees | Limits | Base Currency Options |
|---|---|---|---|---|
| Bank Transfer | Deposit: 1-3 days, Withdrawal: 2-5 days | Usually free, but banks may charge a fee (USD 15-30 for international wires) | Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day | USD, EUR, GBP, JPY, AUD |
| Credit/Debit Card | Deposit: Instant, Withdrawal: 1-3 days (after verification) | No platform fees, but cash advance fees may apply | Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction | USD, EUR, GBP |
| E-wallets (PayPal, Skrill, Neteller) | Deposit: Instant, Withdrawal: Same day | No platform fees, but e-wallet fees may apply (1-2%) | Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction | USD, EUR, GBP |
| Local Payment Methods (GrabPay, FasaPay, POLi, etc.) | Deposit: Instant, Withdrawal: 1-2 days | No platform fees, but local fees may apply | Min Deposit: 10 USD, Max Withdrawal: Varies by method | Supports local currencies |
Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.
Payment methods can vary by region: Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. In Japan, partner banks may offer zero-fee transfers.
Cost Optimization Tips
- Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
- Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
- Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
- Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.
How to Withdraw
To withdraw funds, log into your account and navigate to the withdrawal section. Select your preferred payment method, enter the amount you wish to withdraw, and submit your request. Ensure you have completed the necessary identity verification and that your withdrawal adheres to the platform’s limits and requirements. Typically, withdrawals are processed within the specified timeframe based on the payment method chosen.
Customer Support
Retela Customer Support Overview
Support Channels
Retela provides a variety of contact methods to ensure customers receive the help they need. You can reach their support team through:
- Email: Clients can send inquiries and support requests via email for detailed assistance.
- Live Chat: Quick and immediate help is available through their live chat feature on the website.
- Telephone: For urgent matters, customers can contact Retela via phone during support hours.
- Social Media: Retela is active on social media platforms, providing updates and answering customer queries.
Service Availability
Retela’s customer support is available 24/5, ensuring that clients can receive assistance during market hours. The support team is multilingual, offering help in English and Japanese, catering to a diverse clientele.
Additional Resources
Retela also provides educational resources such as:
- Video tutorials to help clients understand trading processes.
- Webinars on market trends and strategies.
- Market analysis to keep customers informed about the latest financial developments.
- Trading signals to assist clients in making informed trading decisions.
Frequently Asked Questions
Retela Crea Securities is regulated by the Financial Services Agency (FSA) of Japan, ensuring compliance with stringent financial regulations and providing a secure trading environment for its clients.
Retela places a strong emphasis on fund security by utilizing robust encryption methods for transactions and maintaining segregated accounts for client funds, thus ensuring that your investments are protected and easily accessible.
Retela offers competitive trading conditions, including spreads starting from 0.1 pips for major currency pairs, a leverage range of up to 1:500, and various account types to cater to different trading preferences and strategies.
You can reach Retela’s customer support through several channels, including phone at +81 03-6385-0611 or via email at support@retela.co.jp. Additionally, you can visit one of their branches for in-person assistance.
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Risk Disclosure
Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.