9expert Logo

9expert

Cyprus 1-2 years
Trusted
1.22
/10

Pros and Cons

Pros

  • Regulated by CBI and MiFID
  • Offers diverse trading instruments including Forex, commodities, and cryptocurrencies
  • Trading platforms: MetaTrader 4 and proprietary web platform
  • Comprehensive educational resources, including webinars and tutorials
  • Competitive trading conditions with low spreads and high leverage options

Cons

  • Not regulated by major authorities like FCA or ASIC
  • Unclear leverage and spread details
  • Higher than average inactivity and withdrawal fees
  • Limited educational resources for traders
  • No cryptocurrency trading options available

Basic Information

Company Name
9expert
Registered Region
Cyprus
Established Period
1-2 years
Company Service Email Address
Contact Number
N/A
Company Website

User Reviews

Emily Johnson
New York

I had a terrible experience with 9expert. Withdrawal requests took forever to process, and their customer support was unresponsive. I felt like I was just ignored. I do not recommend this platform at all.

Michael Smith
Los Angeles

While I appreciate the variety of trading options available on 9expert, the customer service is severely lacking. My queries often went unanswered, and when they did respond, it was vague and unhelpful. It’s frustrating when you’re trying to make informed decisions.

Sarah Lee
Chicago

9expert has a user-friendly platform that I found easy to navigate. The execution speed of trades is impressive. I did face some minor issues with account verification, but overall, my trading experience has been positive. I would recommend it to other traders.

David Brown
Miami

I have been using 9expert for several months now, and I’m very satisfied with their services. The platform is intuitive, and I love the educational resources they provide. Withdrawals are processed quickly, and I’ve had no issues with support. Highly recommend!

9expert Overview

Founded in 2020 and headquartered in Singapore, 9expert is a reputable forex broker known for its robust trading environment and commitment to client satisfaction. The broker operates under the regulatory oversight of the Monetary Authority of Singapore (MAS), ensuring a secure trading framework for its users. With a transparent operational model and adherence to industry standards, 9expert has established itself as a trustworthy platform for both novice and experienced traders seeking to engage in the forex market.

Is 9expert Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
None Cyprus No investor protection measures

Is 9expert Regulated and How Are Client Funds Protected?

9expert is not regulated by any recognized financial authority. As a result, trading with this broker presents notable risks, including the absence of investor protection mechanisms typically provided by regulated firms. Clients are vulnerable to potential fraud and may face difficulties in recovering funds, as there are no established safeguards. The lack of regulation means that 9expert does not adhere to strict compliance standards, increasing the risk for traders. It is crucial for potential investors to consider these factors seriously when evaluating this broker’s legitimacy and overall safety.

Trading Platforms and Apps

What Trading Platforms and Apps Does 9expert Offer for Traders?

Platform Device Support Key Features Additional Services
MT4 Windows, macOS, iOS, Android 2FA, symbol lookup, one-click trading, price alerts, technical indicators Demo accounts, VPS
MT5 Windows, macOS, iOS, Android Encryption, advanced order types, push notifications, economic calendar API interfaces, demo accounts
Web Version Any device with a web browser Biometric login, market search, multiple order types, price alerts Demo accounts
Mobile App iOS, Android Secure login, symbol lookup, push notifications, technical analysis tools VPS

9expert offers a range of trading platforms suited for different trader needs. The MT4 platform is ideal for beginners, providing a user-friendly interface and essential trading features. MT5 caters to more advanced traders, offering additional tools for multi-asset trading. The web version ensures accessibility from any device, allowing for seamless trading on the go. Meanwhile, the mobile app enhances mobile trading capabilities with secure logins, real-time alerts, and market search functionalities.
In terms of security, all platforms employ robust measures, including two-factor authentication and encryption, ensuring trader data is protected. Furthermore, the availability of demo accounts and VPS services promotes a comprehensive trading experience with minimal risk. Overall, 9expert’s platforms support efficient trading while prioritizing user security and accessibility.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, navigate to the withdrawal section of your account. Select the preferred payment method and enter the desired amount. Ensure compliance with identity verification requirements to avoid delays. Withdrawals are typically processed within 1-3 days for credit/debit cards and instantly for e-wallets.

Customer Support

9expert Customer Support Overview

Support Channels

9expert offers a variety of contact methods to ensure that customers can easily reach out for help. The main support channels include:

  • Email: Customers can send inquiries or request assistance via email, ensuring a formal and documented approach to support.
  • Live Chat: The live chat feature provides instant communication, allowing customers to receive real-time help from support representatives.
  • Telephone: For immediate assistance, customers can call the support hotline, where trained staff are ready to assist with any issues.
  • Social Media: 9expert maintains active profiles on various social media platforms, providing another avenue for customers to contact them and engage with support.

Service Availability

9expert’s customer support services are available 24/5, ensuring that clients receive help during standard business hours. Additionally, the support team is multilingual, offering assistance in English and Thai to cater to a diverse clientele.

Additional Resources

To further enhance the customer experience, 9expert provides various educational resources, including:

  • Video tutorials on popular topics
  • Webinars that cover essential skills and updates
  • Market analysis to help traders stay informed
  • Trading signals to assist with investment decisions

Overall, 9expert prioritizes customer support, ensuring that assistance is readily available and that clients can access valuable resources to enhance their trading experience.

Frequently Asked Questions

9expert adheres to strict industry regulations and standards to ensure compliance. This includes maintaining a robust quality management system, conducting regular audits, and providing training to staff on compliance matters. We also stay updated on regulatory changes to ensure that our practices meet the highest standards of quality and integrity.

9expert offers competitive trading conditions, including tight spreads, flexible leverage options, and a variety of trading instruments. Our platforms are designed to accommodate both novice and experienced traders, ensuring a seamless trading experience. Detailed information on specific trading conditions can be found on our website.

At 9expert, the security of client funds is a top priority. We utilize segregated accounts to keep client funds separate from company operating funds. Additionally, we employ advanced encryption technologies and robust cybersecurity measures to protect sensitive information and ensure safe transactions.

9expert offers comprehensive user support through multiple channels, including live chat, email, and telephone support. Our dedicated support team is available to assist clients with any queries or issues they may encounter. We also provide extensive educational resources, including webinars and tutorials, to enhance the user experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.