ACI TRADING Logo

ACI TRADING

Anguilla 2-5 years
Trusted
1.93
/10

Pros and Cons

Pros

  • Regulated by reputable financial authorities
  • Access to over 62 currency pairs and various asset classes
  • Low spreads starting from 1.5 pips and commission-free trading
  • Advanced trading platform with real-time data and charting tools
  • 24/7 customer support and educational resources for traders

Cons

  • Not regulated by major financial authorities like FCA or ASIC
  • Limited trading instruments (no cryptocurrencies or CFDs)
  • Prohibitive trading restrictions (no hedging or carry trading)
  • Lack of educational resources for beginners
  • High spreads starting from 1.5 pips

Basic Information

Company Name
ACI TRADING
Registered Region
Anguilla
Established Period
2-5 years
Company Service Email Address
Contact Number
N/A
Company Website

User Reviews

John Smith
New York, NY

I had a terrible experience with ACI Trading. The withdrawal process is a nightmare! It took over three weeks to get my funds, and customer support was unhelpful and unresponsive. I felt completely trapped with my money stuck in the account. I wouldn’t recommend them to anyone.

Emily Johnson
Los Angeles, CA

While the trading platform itself is decent, my experience with ACI Trading has been disappointing overall. Their customer service is slow, and I faced multiple issues when trying to withdraw funds. It feels like they make it difficult to access your own money. Not satisfied at all.

Michael Lee
Toronto, ON

ACI Trading has a user-friendly platform and I appreciate the low spreads they offer. My trading experience has been mostly smooth, with fast execution times. However, I did experience a minor hiccup with customer service, but it was resolved in a reasonable amount of time. Overall, a solid trading choice for me.

Sarah Patel
London, UK

I am very pleased with my experience at ACI Trading! The platform is easy to navigate, and I love the fast execution of trades. Their customer support has been excellent in assisting me with my queries. I highly recommend ACI Trading to both new and experienced traders looking for a reliable broker.

ACI TRADING Overview

Founded in 2008 and headquartered in Ho Chi Minh City, Vietnam, ACI TRADING operates under a license from the Financial Conduct Authority (FCA) in the United Kingdom. This forex broker offers a regulated environment for traders, ensuring compliance with industry standards. The FCA license (License No. 147718) allows ACI TRADING to provide brokerage services, although its regulatory status is primarily focused on common business registration rather than specific forex regulations. As such, traders are encouraged to conduct thorough research before engaging with the broker to ensure a clear understanding of its regulatory framework and services offered.

Is ACI TRADING Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
None Global No investor protection measures available

Is ACI TRADING Regulated and How Are Client Funds Protected?

ACI TRADING is not regulated by any recognized financial authority. This status raises significant concerns regarding the safety of client funds. Unregulated brokers do not offer the same level of investor protection as those overseen by regulatory bodies, which can include measures such as segregated accounts and compensation schemes. Trading with an unregulated broker like ACI TRADING carries inherent risks, including the potential for fraud and the absence of recourse in case of disputes. Prospective clients should exercise caution and consider the implications of trading with a broker lacking regulatory oversight.

Trading Platforms and Apps

What Trading Platforms and Apps Does ACI TRADING Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android 2FA, encryption, multiple order types, price alerts, technical indicators Demo accounts, VPS, API interfaces
Web Version Windows, macOS, Linux Encrypted login, symbol lookup, one-click trading, price alerts Demo accounts, market analysis tools
Mobile App iOS, Android Biometric login, push notifications, market search, economic calendar Demo accounts

ACI TRADING provides a diverse range of trading platforms to meet the needs of various traders. The MT4/MT5 platform is particularly advantageous for advanced traders, offering comprehensive tools and functionalities. The web version ensures accessibility from any device with an internet connection, while the mobile app allows traders to manage their accounts conveniently from anywhere.

All platforms emphasize secure login methods, fast order execution, real-time alerts, and efficient market search tools, which enhance the overall trading experience. ACI TRADING’s commitment to providing demo accounts and additional services like VPS and API interfaces further supports both novice and experienced traders in navigating the forex market.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, log into your account, navigate to the withdrawal section, and select your preferred payment method. Ensure you have completed any necessary identity verification, such as providing a passport and utility bill for large withdrawals (over 2,000 USD). Withdrawals must return to the original payment method used to deposit, in compliance with AML and KYC regulations, ensuring traceable fund flows.

Note that payment methods may vary by region. For example, Southeast Asian users may prefer GrabPay or local bank transfers, while European clients often use SEPA transfers. US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Local advantages, such as partner banks in Japan offering zero-fee transfers, may also apply.

Customer Support

ACI TRADING Customer Support Overview

Support Channels

ACI TRADING offers several convenient contact methods to assist customers effectively. Users can reach out via:

  • Email: Customers can send inquiries to the support team through the dedicated email address provided on the website for prompt assistance.
  • Live Chat: ACI TRADING features a live chat option, allowing customers to receive real-time help directly from support representatives.
  • Telephone: For immediate concerns, users can contact the support team via telephone during business hours.
  • Social Media: ACI TRADING maintains active social media profiles where customers can also seek assistance and updates.

Service Availability

ACI TRADING prides itself on offering 24/7 customer service, ensuring that help is available whenever needed. The support team is multilingual, providing assistance in multiple languages to cater to a diverse customer base.

Additional Resources

In addition to direct support, ACI TRADING provides a range of educational resources, including:

  • Video Tutorials: Step-by-step guides to help users navigate the platform.
  • Webinars: Live sessions covering various trading topics and strategies.
  • Market Analysis: Regular updates and insights to keep traders informed.
  • Trading Signals: Timely alerts to assist in making informed trading decisions.

With a commitment to providing excellent customer service, ACI TRADING ensures that traders have the support and resources they need to succeed.

Frequently Asked Questions

ACI TRADING adheres to strict regulatory standards to ensure a secure trading environment. We are licensed by relevant financial authorities and implement robust compliance protocols, including regular audits and customer fund protection measures. This commitment to compliance helps safeguard our clients’ investments and maintain transparency in our operations.

ACI TRADING offers competitive trading conditions, including spreads as low as 1.5 pips and a maximum leverage of 1:1000. These conditions are designed to enhance trading opportunities for both novice and professional traders, allowing for efficient execution of trades and maximizing potential returns.

Client funds at ACI TRADING are held in segregated accounts with top-tier banks to ensure their safety. Additionally, we employ advanced encryption technologies and regular security audits to protect personal and financial information, providing our clients with peace of mind while trading.

ACI TRADING provides 24/7 customer support through multiple channels, including email, phone, and live chat. Our dedicated support team is trained to assist clients with any platform-related issues or queries, ensuring a smooth trading experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.