ATFX Logo

ATFX

United Kingdom 5-10 years
Trusted
8.98
/10

Pros and Cons

Pros

  • Regulated by FCA, ASIC, and CySEC
  • Diverse range of over 100 trading instruments
  • Access to both MetaTrader 4 and MetaTrader 5 platforms
  • Comprehensive educational resources and webinars
  • No fees for deposits and withdrawals

Cons

  • No cent accounts available
  • High minimum deposit required for standard accounts
  • Limited bonus availability for customers
  • Wider spreads on standard accounts compared to competitors
  • Restricted selection of tradable assets

Basic Information

Company Name
ATFX
Registered Region
United Kingdom
Established Period
5-10 years
Company Service Email Address
Contact Number
+442039577777
Company Website

User Reviews

Mashele Brilliant
Johannesburg

Worst broker I’ve used ever since I started trading. Bad customer service. They gave me a bonus and I deposited in my trading account, made profit, but now they don’t want me to withdraw my profit. It’s been a nightmare trying to get support.

Montana-jai Cottle
Cape Town

I recently signed up with ATFX, and while my account was verified quickly, the support via WhatsApp was unresponsive. However, when I called, they answered immediately. Overall, the broker seems decent but needs to improve their online support.

Maryam Munther
Dubai

During the onboarding process, I was promised excellent support and trading opportunities. However, I lost 40% of my capital and faced difficulties withdrawing my funds. The experience has been frustrating and disappointing.

Maria Sono
London

The professionalism at ATFX is excellent. The staff is very friendly and always helpful. I have never had a problem that was not solved. Their deposit and withdrawal features are hassle-free. I highly recommend ATFX!

ATFX Overview

Founded in 2017 and headquartered in the UK, ATFX is a reputable forex broker that offers a diverse range of trading services. The broker is regulated by several authoritative bodies, including the Financial Conduct Authority (FCA) and the Cyprus Securities and Exchange Commission (CySEC), ensuring a high level of trust and security for its clients. ATFX’s regulatory compliance and commitment to safeguarding client funds through segregation underscore its credibility within the forex trading landscape.

Is ATFX Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Conduct Authority (FCA) United Kingdom Segregated Funds, Investor Compensation Scheme
Cyprus Securities and Exchange Commission (CySEC) Cyprus Segregated Funds, Investor Compensation Fund
Australian Securities and Investments Commission (ASIC) Australia Segregated Funds
Securities and Commodities Authority (SCA) United Arab Emirates Segregated Funds
Financial Services Commission (FSC) Mauritius Segregated Funds
Financial Services Authority (FSA) Saint Vincent and the Grenadines No specific measures
Jordan Securities Commission (JSC) Jordan No specific measures
Securities and Exchange Regulator of Cambodia (SERC) Cambodia Segregated Funds

Is ATFX Regulated and How Are Client Funds Protected?

ATFX is a regulated broker with licenses from several respected financial authorities, including the FCA in the UK, ASIC in Australia, and CySEC in Cyprus. This multi-regulatory status enhances its credibility and provides a framework for investor protection. Client funds are safeguarded through various measures, such as segregated accounts, which separate client funds from the broker’s operational funds. Additionally, ATFX participates in investor compensation schemes in certain jurisdictions, offering further security for clients in the event of insolvency. The broker’s commitment to regulatory compliance reinforces its legitimacy and ensures a safe trading environment for investors.

Trading Platforms and Apps

What Trading Platforms and Apps Does ATFX Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, macOS, iOS, Android 2FA, symbol lookup, multiple order types, price alerts, technical indicators Demo account, VPS, API
MetaTrader 5 (MT5) Windows, macOS, iOS, Android Encryption, market analysis tools, one-click trading, push notifications, advanced charting Demo account, VPS, API
Web Version Browser-based (all devices) Secure login, symbol search, multiple order types, real-time alerts Demo account
Mobile App iOS, Android Biometric login, price alerts, market news, charting tools Demo account

ATFX provides a range of trading platforms designed to cater to the diverse needs of traders. The MetaTrader 4 (MT4) platform is ideal for beginners, offering user-friendly features and essential tools. In contrast, MetaTrader 5 (MT5) caters to more experienced traders with its advanced functionalities and multi-asset trading capabilities. The web version and mobile app ensure that traders can access their accounts seamlessly from any device, promoting flexibility and convenience. Secure logins, fast execution, and real-time alerts are core elements across all platforms, enhancing the overall trading experience.

Traders also benefit from various additional services, including demo accounts for practice and VPS for stable trading environments. ATFX emphasizes security and efficiency, enabling users to focus on their trading strategies effectively.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, log in to your trading platform, navigate to the withdrawal section, select your preferred payment method, enter the amount and confirm your request. Ensure that you have completed any necessary identity verification steps to facilitate the withdrawal process efficiently.

Customer Support

ATFX Customer Support Overview

Support Channels

ATFX offers multiple support channels to ensure customers can easily reach out for help. These include:

  • Email: Customers can contact ATFX via email at cs.uk@atfx.com.
  • Live Chat: Immediate assistance is available through the live chat feature on their website.
  • Telephone: Customers can call ATFX at +44 203 957 7777 for direct support.
  • Social Media: ATFX is also active on various social media platforms, providing additional channels for contact.

Service Availability

ATFX’s customer service operates 24/5, ensuring that clients can receive support during standard trading hours. Additionally, ATFX provides multilingual support, catering to a global clientele with assistance in languages such as English, Chinese, and Spanish.

Additional Resources

To enhance the trading experience, ATFX provides various educational resources, including:

  • Video tutorials to help traders understand the platform.
  • Webinars focusing on different trading strategies and market analysis.
  • Regular market analysis and trading signals to assist traders in making informed decisions.

ATFX’s commitment to providing excellent customer service is reflected in numerous positive customer reviews, highlighting their responsiveness and the effectiveness of their support team.

Frequently Asked Questions

ATFX ensures client fund security through several measures, including segregated accounts, which separate client funds from the company’s assets, and compliance with regulatory requirements from recognized authorities. Additionally, they utilize advanced encryption technology to safeguard client data and transactions, ensuring a secure trading environment.

ATFX offers competitive trading conditions, including low spreads, various account types tailored to different trading strategies, and leverage options that can enhance trading potential. They provide access to a wide range of instruments such as forex, commodities, indices, and cryptocurrencies, catering to both novice and experienced traders.

ATFX is regulated by reputable financial authorities, which ensures compliance with stringent regulatory standards. They regularly undergo audits and adhere to guidelines that promote transparency and fair trading practices. This commitment to compliance fosters trust and safety for traders using their platform.

ATFX offers responsive customer support through multiple channels, including live chat, email, and phone. Their support team is available 24/5 to assist clients with inquiries ranging from account issues to trading assistance. Additionally, they provide a comprehensive FAQ section and educational resources to enhance user experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.