Mitoyo Logo

Mitoyo

Japan 15-20 years
Trusted
7.98
/10

Pros and Cons

Pros

  • Regulated by Japan’s FSA
  • Diverse range of investment products including stocks, bonds, and investment trusts
  • Established presence with 15-20 years in the industry
  • Focus on personalized financial solutions
  • Active participation in local development and community support

Cons

  • Not regulated outside Japan
  • No Forex, commodities, or cryptocurrencies
  • Lack of advanced trading platforms (e.g., no MT4/MT5)
  • Limited international market access
  • High potential risk due to narrow focus

Basic Information

Company Name
Mitoyo
Registered Region
Japan
Established Period
15-20 years
Company Service Email Address
N/A
Contact Number
+810875251212

User Reviews

Akira Tanaka
Tokyo

I have been using Mitoyo for a few months now, and I am quite frustrated. The customer support is slow to respond, and I faced issues when trying to withdraw my funds. It took longer than expected, and the process was not straightforward. I expected better service from a regulated broker.

Yuki Nakamura
Osaka

Mitoyo has been a reliable platform for my investments. The speed of transactions is impressive, and their customer service team is responsive and helpful. I appreciate their wide range of investment trusts and bonds, which are perfect for my investment strategy. Highly recommend!

Hiroshi Yamamoto
Hiroshima

I was very disappointed with my experience at Mitoyo. I had issues with their platform, and when I reached out for support, it felt like my concerns were not taken seriously. I could not access my account for several days, which made me lose confidence in their services.

Naomi Saito
Fukuoka

I have mixed feelings about Mitoyo. On one hand, their platform is user-friendly and well-regulated, which gives me peace of mind. On the other hand, I wish they offered more advanced trading tools like MT4. Overall, I find their service satisfactory and would continue using them.

Mitoyo Overview

Mitoyo Securities Co., Ltd., established in 2004, is a reputable Japanese broker headquartered in Kagawa, Japan. Regulated by the Financial Services Agency (FSA), Mitoyo holds a retail forex license (License No. Shikoku Chief Financial Officer (Financial Merchant) No. 7), ensuring it adheres to stringent financial standards and regulations. This regulatory oversight adds a layer of trust, making it a credible option for local investors seeking a compliant trading environment.

Is Mitoyo Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Services Agency (FSA) Japan Segregated Funds

Is Mitoyo Regulated and How Are Client Funds Protected?

Mitoyo Securities Co., Ltd. is regulated by Japan’s Financial Services Agency (FSA), which is a recognized authority that ensures compliance with strict financial regulations. The broker holds a retail forex license, enhancing its legitimacy and trustworthiness in the financial market. Client funds are protected through measures such as segregated accounts, which ensure that investor assets are kept separate from the broker’s operational funds. This regulatory oversight aims to safeguard investors and maintain market integrity, ensuring a safe trading environment. Furthermore, Mitoyo’s long-standing presence in the industry and its commitment to local development further reinforce its reputation as a safe and legitimate broker for those interested primarily in Japanese investment products.

Trading Platforms and Apps

What Trading Platforms and Apps Does Mitoyo Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS 2FA, multiple order types, technical indicators No demo accounts
Web Version All browsers (Windows, macOS, Linux) Encryption, symbol lookup, price alerts No API interfaces
Mobile App iOS, Android Biometrics, push notifications, one-click trading No VPS services

Mitoyo offers various trading platforms catering to different trader preferences. The MT4/MT5 platforms are suitable for desktop users, providing advanced charting tools and multiple order types, although demo accounts are not available. The web version is accessible via any browser, ensuring a secure and informative trading environment. The mobile app enhances trading flexibility with biometric logins and instant notifications, allowing traders to operate conveniently from anywhere.

Overall, Mitoyo emphasizes secure logins and fast order execution across its platforms, while real-time alerts and efficient market search tools enhance the trading experience. However, the absence of certain popular features may limit options for some traders.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill; some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers, enhancing local advantages.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, follow these steps:

  1. Log in to your trading account.
  2. Navigate to the withdrawal section.
  3. Select your preferred payment method.
  4. Enter the withdrawal amount and any required verification information.
  5. Submit your withdrawal request.
  6. Complete identity verification if required, especially for large withdrawals.

Wait for processing, which varies by payment method.

Customer Support

Mitoyo Customer Support Overview

Support Channels

At Mitoyo, we strive to provide exceptional customer support through various channels to ensure that our clients receive the help they need. Our main contact methods include:

  • Email: Clients can reach out via email for detailed inquiries and support requests.
  • Live Chat: Our live chat feature allows for immediate assistance during business hours, providing quick answers to your questions.
  • Telephone: For direct communication, you can contact us at +81 0875-25-1212, where our support staff is ready to assist you.
  • Social Media: Follow us on our social media platforms for updates, tips, and customer support interactions.

Service Availability

Mitoyo offers customer service availability from Monday to Friday, 24 hours a day. We pride ourselves on our support in multiple languages, including Japanese and English, to cater to a diverse client base.

Additional Resources

To enhance your trading experience, we provide various educational resources such as:

  • Video tutorials to help you understand our services better.
  • Webinars covering market trends and investment strategies.
  • Market analysis to keep you informed about the latest developments.
  • Trading signals to assist you in making informed trading decisions.

With our commitment to customer satisfaction, we ensure that all support information is accurate and presented clearly, enhancing the overall trust in our services.

Frequently Asked Questions

Yes, Mitoyo is regulated by the Financial Services Agency (FSA) of Japan, holding a retail forex license (License No. Shikoku Chief Financial Officer No. 7). This regulation ensures that Mitoyo adheres to strict financial laws designed to protect investors and maintain market integrity, providing clients with a reliable trading environment.

Mitoyo primarily focuses on traditional investment products such as stocks, bonds, and investment trusts. While it offers a variety of domestic trading instruments, it does not provide access to Forex, commodities, or cryptocurrencies. Therefore, traders should consider Mitoyo if they are interested in long-term investments within the Japanese market rather than speculative trading.

Your funds are generally secure with Mitoyo due to its regulation by the FSA, which mandates adherence to strict protocols for fund segregation and the secure handling of investor assets. Additionally, Mitoyo has a physical office presence, enhancing its credibility and operational legitimacy.

User experiences with Mitoyo vary, but many clients have reported satisfactory customer support with prompt response times. However, some users express dissatisfaction due to the lack of popular trading platforms like MT4 or MT5, which may limit the user experience for those accustomed to these tools. Overall, the user experience is generally positive for those focused on traditional investments.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.