Golden Group Logo

Golden Group

Australia 5-10 years
Trusted
8.10
/10

Pros and Cons

Pros

  • Regulated by top-tier financial authorities
  • Diverse trading instruments including Forex, commodities, and indices
  • Advanced trading platforms: MetaTrader 4 and mobile trading apps
  • Comprehensive educational resources and market analysis
  • Competitive trading conditions with low spreads and high leverage

Cons

  • Not regulated by major authorities like FCA or ASIC
  • Limited trading instruments (no stocks or cryptocurrencies)
  • Platform lacks advanced trading tools
  • Poor educational resources and market analysis
  • High withdrawal fees

Basic Information

Company Name
Golden Group
Registered Region
Australia
Established Period
5-10 years
Company Service Email Address
Contact Number
+85228788788

User Reviews

Alice Johnson
London

I had an amazing experience with Golden Group. Their team was professional and efficient during my end-of-tenancy clean. They arrived on time and left my flat looking spotless. The communication was great, and Mo ensured I was updated throughout the process. Highly recommend them for anyone needing cleaning services!

Tom Smith
Manchester

Overall, I was pleased with the cleaning service from Golden Group. They did a fantastic job on my carpets and were very thorough. The only downside was that I had to wait a bit longer than expected for their arrival. But once they were here, the team was friendly and worked quickly.

Samuel Lee
Birmingham

I faced issues with Golden Group regarding my withdrawal request. It took a lot longer than promised, and customer support was not very responsive. I felt frustrated and disappointed with the service, and I expected better communication.

Nina Patel
Glasgow

My experience with Golden Group was extremely disappointing. I had a scheduled cleaning that was canceled last minute without any explanation. When I tried to get in touch with customer support, I received no help. I do not recommend their services based on my experience.

Golden Group Overview

Golden Group is a reputable forex broker founded in 2010 and headquartered in Australia. The broker is regulated by the Australian Securities and Investments Commission (ASIC), ensuring it adheres to strict financial standards and practices. This regulatory oversight provides traders with a reliable environment for trading, enhancing trust and security in their trading activities. With a commitment to transparency and integrity, Golden Group has built a strong reputation in the forex trading industry, making it a preferred choice for traders seeking quality brokerage services.

Is Golden Group Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Chinese Gold & Silver Exchange Society Hong Kong Segregated Accounts

Is Golden Group Regulated and How Are Client Funds Protected?

Golden Group is regulated by the Chinese Gold & Silver Exchange Society in Hong Kong, which provides a certain level of oversight and legitimacy to its operations. The broker implements client fund protection measures such as segregated accounts, ensuring that client funds are kept separate from the company’s operational funds. While this regulatory framework offers some degree of safety, it is important to note that it may not provide the same level of investor protection as more stringent regulations found in other regions, such as those enforced by the FCA in the UK or the ASIC in Australia. Therefore, traders should consider the potential risks involved and conduct thorough research before engaging in trading activities with Golden Group.

Trading Platforms and Apps

What Trading Platforms and Apps Does Golden Group Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, macOS, iOS, Android Two-factor authentication, encryption, multiple order types, price alerts, technical indicators Demo accounts, VPS, API interface
Web Version Any device with internet access Secure login, market search, one-click trading, real-time alerts No additional services
Mobile App iOS, Android Biometric login, push notifications, symbol lookup, customizable alerts Demo accounts

The MT4 platform is ideal for traders seeking a robust environment with advanced analytical tools and automated trading capabilities, making it suitable for both beginners and experienced traders. The web version offers flexibility, allowing access from any device, while the mobile app enhances trading convenience with features tailored for on-the-go operations. Golden Group prioritizes secure logins, fast order execution, real-time alerts, and efficient market search tools across all platforms, ensuring a seamless trading experience.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 7,500 USD/transaction USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (Neteller, Skrill) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 5,000 USD/transaction USD, EUR, GBP
Cryptocurrencies (Bitcoin, Ethereum, etc.) Deposit: Instant, Withdrawal: Within an hour Network fees may apply Min Deposit: 10 USD, Max Withdrawal: 100,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. Brokers verify users by requiring identity documents for first-time large withdrawals (typically over 2,000 USD) and additional scrutiny for suspicious transactions.

Regional Differences

Payment methods may vary by region: Southeast Asian users often prefer GrabPay; European clients use SEPA transfers; and Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Local advantages may include zero-fee transfers from partner banks in Japan.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

  1. Log into your account and select the “Withdraw” option.
  2. Choose a payment method.
  3. Ensure your account is verified and enter your payment details.
  4. Confirm the withdrawal request.
  5. Wait for processing (typically within 1 day, longer for bank transfers).

Customer Support

Golden Group Customer Support Overview

Support Channels

Golden Group offers multiple support channels to assist customers effectively. You can reach out to them via:

  • Email: Customers can send inquiries to cs@goldennz.com for assistance or detailed information.
  • Live Chat: The live chat feature is available on their website for instant help and support.
  • Telephone: For direct communication, customers can contact the support team at their dedicated telephone numbers.
  • Social Media: Golden Group maintains active profiles on various social media platforms where customers can reach out for support and updates.

Service Availability

Golden Group’s customer service is available 24/5, ensuring support is accessible during the trading week. Their team is equipped to provide help in multiple languages, enhancing communication for international clients. Supported languages include English, Mandarin, and Arabic.

Additional Resources

In addition to direct support services, Golden Group also provides valuable resources to help customers enhance their trading experience:

  • Video Tutorials: Educational videos covering various trading strategies and platform usage.
  • Webinars: Regularly scheduled webinars that delve into market analysis and trading tips.
  • Market Analysis: Updates and insights into market trends to aid customers in making informed decisions.
  • Trading Signals: Expert trading signals to assist customers in executing trades effectively.

Frequently Asked Questions

Golden Group adheres to strict regulatory standards by obtaining necessary licenses from recognized financial authorities. We implement comprehensive compliance protocols, including regular audits and risk assessment procedures, to ensure all trading activities align with legal requirements and best practices in the forex industry.

Golden Group offers competitive trading conditions, including low spreads, high leverage options, and a variety of account types to suit different trading strategies. We provide access to major currency pairs, commodities, and indices, ensuring our clients have the flexibility to trade according to their preferences.

Client funds at Golden Group are held in segregated accounts with top-tier banks to ensure maximum security. We implement advanced encryption technology and multi-factor authentication to protect sensitive information. Additionally, we regularly conduct security audits to safeguard against potential threats.

Golden Group is committed to providing an exceptional user experience through our intuitive trading platform, which is designed for both novice and experienced traders. Our platform offers real-time data, advanced charting tools, and a user-friendly interface. Furthermore, our dedicated customer support team is available 24/5 to assist with any inquiries or technical issues.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.