Hantec Markets Logo

Hantec Markets

United Kingdom 15-20 years
Trusted
8.57
/10

Pros and Cons

Pros

  • Regulated by FCA (UK) and FSCM (Mauritius)
  • Over 2,650 tradable instruments across various asset classes
  • Trading platforms: MetaTrader 4, MetaTrader 5, proprietary mobile apps
  • Comprehensive educational resources including courses and webinars
  • Competitive trading conditions with low spreads and no commission

Cons

  • Not available to US clients
  • Lack of proprietary trading platform
  • Limited educational resources for traders
  • Some reported delays in withdrawal processing
  • MetaTrader 5 not available in all regions

Basic Information

Company Name
Hantec Markets
Registered Region
United Kingdom
Established Period
15-20 years
Company Service Email Address
Contact Number
+442070360850
Company Website

User Reviews

Elan Souzaa
Los Angeles, CA

I had an excellent experience with Hantec Markets support. My issue was solved quickly and clearly, and the agent John was very professional and kind throughout the process. It’s great to see this level of service in a trading platform.

Boluwatife Adegboyega
Lagos, Nigeria

The experience with Hantec Markets has been wonderful. I have not experienced any issues or complaints since I’ve been using their services for years now. The customer care is highly responsive and truly helpful.

Azebi Oyeinkurokakemo
London, UK

I had a frustrating experience with Hantec Markets regarding withdrawals. While their platform is good, my withdrawal took longer than expected, which is quite disappointing. I expected better efficiency from a reputed broker.

Akintade Oguntade
Accra, Ghana

My experience with Hantec Markets has been terrible. Despite their claims of quick support, my withdrawal was processed incredibly slowly. I’ve used other brokers before, and this is by far the worst in terms of customer service and withdrawal times.

Hantec Markets Overview

Hantec Markets, founded in 1990 and headquartered in Hong Kong, is a reputable forex broker regulated by several prominent financial authorities, including the Australian Securities and Investments Commission (ASIC) and the Financial Conduct Authority (FCA) in the UK. With a commitment to transparency and client security, Hantec Markets operates under strict regulatory standards, ensuring that traders can trust their funds are managed responsibly. The broker’s regulatory licenses, including ASIC’s Australian Financial Services License number 326907, reflect its adherence to high operational standards.

Is Hantec Markets Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Conduct Authority (FCA) United Kingdom Segregated Funds, Investor Compensation Scheme
Australian Securities and Investments Commission (ASIC) Australia Segregated Funds, Compensation Scheme

Is Hantec Markets Regulated and How Are Client Funds Protected?

Hantec Markets is a regulated broker, holding licenses from both the Financial Conduct Authority (FCA) in the United Kingdom and the Australian Securities and Investments Commission (ASIC). These regulatory bodies enforce strict compliance standards and provide investor protection mechanisms. Client funds are safeguarded through segregated accounts, ensuring that traders’ money is kept separate from the broker’s operational funds. Additionally, both regulators offer compensation schemes that provide further protection in the event of broker insolvency. This regulatory oversight, combined with the broker’s long-standing presence in the market, contributes to Hantec Markets being considered a safe option for traders.

Trading Platforms and Apps

What Trading Platforms and Apps Does Hantec Markets Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, macOS, iOS, Android 2FA, market search, multiple order types, price alerts, technical indicators Demo accounts, VPS
MetaTrader 5 (MT5) Windows, macOS, iOS, Android Encryption, symbol lookup, one-click trading, push notifications, economic calendar Demo accounts, VPS, API
Web Platform Any device with a web browser Login security, market search, multiple order types, real-time alerts, technical analysis tools Demo accounts
Mobile App iOS, Android Biometric login, price alerts, one-click trading, portfolio management tools Demo accounts

The trading platforms offered by Hantec Markets cater to a range of trader needs. MT4 is ideal for retail traders looking for a straightforward interface, while MT5 is well-suited for those seeking advanced tools and multi-asset capabilities. The web platform provides flexibility for trading on any device, and the mobile app ensures that traders can manage their accounts and receive alerts on the go. Hantec Markets emphasizes secure logins, fast order execution, and efficient market search tools, enhancing the overall trading experience.

Each platform supports mobile trading, ensuring that traders can access their accounts anywhere. With robust security measures in place, including encryption and two-factor authentication, Hantec Markets prioritizes the safety of client information and transactions.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (Skrill, Neteller, Tether) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (e.g., GrabPay, FasaPay) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. Hantec Markets verifies users by requiring identity documents for first-time large withdrawals (typically over 2,000 USD) and additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

  1. Log in to your account and go to ‘Wallet & Balances’.
  2. Click ‘Withdraw Funds’ in the top menu.
  3. Choose your withdrawal method: bank transfer or credit/debit card.
  4. Add your bank account or card details if not already done.
  5. Enter the withdrawal amount and confirm by clicking ‘Withdraw Funds’.

Your funds should be on the way.

Customer Support

Hantec Markets Customer Support Overview

Support Channels

Hantec Markets provides multiple contact methods for customer support to ensure that clients receive the help they need promptly. The available support channels include:

  • Email: Clients can reach the support team via email at info-mu@hmarkets.com for any inquiries or assistance.
  • Live Chat: Instant support is available through live chat on their website, allowing clients to connect with a representative in real-time.
  • Telephone: For immediate assistance, clients can contact Hantec Markets by phone at +41-22-551-0215.
  • Social Media: Hantec Markets maintains active profiles on platforms like Facebook, Twitter, LinkedIn, Instagram, and YouTube, where clients can also seek support and updates.

Service Availability

Hantec Markets offers customer support 24 hours a day from Monday 8:00 a.m. to Saturday 7:00 a.m. (GMT+8). This extended availability ensures that clients can receive assistance at almost any time. Additionally, the support team is equipped to handle inquiries in multiple languages, enhancing accessibility for a diverse client base.

Additional Resources

To further support their clients, Hantec Markets provides a variety of educational resources, including:

  • Video Tutorials: A collection of instructional videos covering trading strategies and platform usage.
  • Webinars: Regular webinars are conducted to educate traders on market analysis and trading techniques.
  • Market Analysis: Clients can access up-to-date market analysis to inform their trading decisions.
  • Trading Signals: Hantec Markets offers trading signals to assist clients in making informed trades.

The commitment to quality support is reflected in positive customer reviews highlighting the efficiency and responsiveness of the team, ensuring that clients feel valued and supported.

Frequently Asked Questions

Hantec Markets is regulated by multiple authorities, including the Australian Securities and Investments Commission (ASIC) and the Financial Conduct Authority (FCA) in the UK. This regulatory oversight helps ensure compliance with financial standards and provides a level of security for clients’ investments.

Hantec Markets offers competitive trading conditions with spreads starting from 0.1 pips and leverage up to 1:500. The minimum deposit required is $10, and clients can access a variety of trading instruments, including Forex and CFDs across multiple asset classes. Commission structures vary by account type but generally include low or no commissions.

Client funds at Hantec Markets are protected through several measures, including holding funds in segregated accounts to prevent misuse and an insurance policy that provides up to $500,000 in compensation in the event of corporate bankruptcy. Additionally, the firm is regulated by reputable authorities which impose strict capital requirements.

Hantec Markets offers a user-friendly experience across multiple trading platforms, including MT4, MT5, and proprietary mobile applications. Clients can take advantage of demo accounts to practice trading strategies risk-free. Customer support is available via email, phone, and live chat, though it’s important to note that 24-hour support is not provided.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.