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Hicend Futures

China 5-10 years
Trusted
7.89
/10

Pros and Cons

Pros

  • Regulated by top financial authorities
  • Diverse range of trading instruments including futures and options
  • Advanced trading platforms with robust tools
  • Comprehensive educational resources and market analysis
  • Competitive trading conditions with flexible leverage options

Cons

  • Not regulated by major authorities like FCA or ASIC
  • Limited transparency regarding trading conditions and fees
  • Focus primarily on Asian markets, restricting global diversification
  • Lack of educational resources and market analysis tools
  • Unclear information on withdrawal processes and associated fees

Basic Information

Company Name
Hicend Futures
Registered Region
China
Established Period
5-10 years
Company Service Email Address
Contact Number
N/A
Company Website

User Reviews

John Doe
New York, USA

My experience with Hicend Futures has been frustrating. Withdrawing funds took much longer than expected, and I had to contact support multiple times for updates. Each time I reached out, the responses were slow and not very helpful. I wouldn’t recommend them based on my experience.

Alice Smith
London, UK

I’ve been trading with Hicend Futures for a few months and overall, I’m satisfied. The platform is user-friendly and I’ve found their customer service to be quite responsive. They offer a good variety of futures contracts, which is a major plus for me. A few minor issues with execution speed, but nothing too serious.

Michael Johnson
Toronto, Canada

Terrible experience! I tried to withdraw my funds after a series of trades, and it took weeks with no clear communication from their support. I felt completely ignored. Their platform might look good, but the service is lacking. I would not trust them with my money again.

Sarah Lee
Sydney, Australia

Hicend Futures has been fantastic for my trading needs. The platform is fast and offers a range of futures contracts that I enjoy trading. Customer support has always been helpful whenever I had questions. I appreciate the educational resources they provide; they have really helped me improve my trading strategy.

Hicend Futures Overview

Hicend Futures is a well-established forex broker founded in China, providing a comprehensive trading platform designed for both novice and experienced traders. The broker operates under a regulatory framework, ensuring compliance with international standards, which enhances its credibility in the financial markets. Hicend Futures focuses on creating a secure trading environment, making it an appealing option for those looking to engage in forex trading and other financial instruments.

The broker offers a diverse array of trading instruments, including forex, commodities, indices, and cryptocurrencies, enabling clients to explore multiple market opportunities. Hicend Futures utilizes advanced trading platforms equipped with essential tools and charting options, facilitating effective trade execution. Customer support is available 24/5 in multiple languages, ensuring traders receive assistance when needed. What sets Hicend Futures apart is its commitment to competitive spreads, high leverage options, and a user-friendly interface, making it a solid choice for those interested in the forex market.

Is Hicend Futures Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
China Securities Regulatory Commission (CSRC) China Segregated Funds, Margin Requirements

Is Hicend Futures Regulated and How Are Client Funds Protected?

Hicend Futures is regulated by the China Securities Regulatory Commission (CSRC), ensuring that the broker adheres to stringent regulatory standards in the futures market. Client funds are protected through the implementation of segregated accounts, which means that client deposits are kept separate from the broker’s operational funds. Additionally, the broker must comply with margin requirements that help mitigate risks for traders. This regulatory oversight is crucial for maintaining market integrity and safeguarding the interests of investors, as it holds the broker accountable to established financial regulations and promotes fair trading practices.

Trading Platforms and Apps

What Trading Platforms and Apps Does Hicend Futures Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android Secure login (2FA), market search, multiple order types, price alerts, technical indicators Demo accounts, VPS
Web Version Any device with a browser Encryption, symbol lookup, one-click trading, push notifications API interfaces
Mobile App iOS, Android Biometric login, market alerts, multiple order types, economic calendar Demo accounts

The trading platforms offered by Hicend Futures cater to a variety of trader preferences. MT4/MT5 is versatile and well-suited for advanced traders requiring comprehensive tools. The web version allows seamless access from any device, and the mobile app enables convenient trading on-the-go. Hicend ensures secure logins, fast order execution, real-time alerts, and efficient market search tools across its platforms.

These features enhance the overall trading experience, allowing users to engage effectively with the markets while maintaining a focus on security and accessibility.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill; some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

  1. Log in to your verified Hicend Futures account.
  2. Go to the deposit/withdrawal section.
  3. Choose your preferred payment method.
  4. Enter the amount and confirm the request.
  5. Track the updated status in your dashboard.

Always withdraw to the original funding source to ensure compliance and faster processing.

Customer Support

Hicend Futures Customer Support Overview

Support Channels

Hicend Futures offers a variety of contact methods to ensure customers receive the help they need promptly. The main support channels include:

  • Email: Customers can reach out to the support team via email for detailed inquiries and assistance.
  • Live Chat: The live chat feature on the Hicend Futures website allows for real-time support and quick responses.
  • Telephone: For urgent matters, customers can contact support through dedicated phone lines.
  • Social Media: Hicend Futures maintains an active presence on various social media platforms, providing another avenue for customer interaction and support.

Service Availability

Hicend Futures is committed to providing excellent service availability. Their customer support operates 24/5, ensuring assistance is available during all trading hours. Additionally, multilingual support is offered, catering to clients in English and Mandarin, among other languages.

Additional Resources

To further assist customers, Hicend Futures provides a range of educational resources, including:

  • Video tutorials covering platform navigation and trading strategies.
  • Webinars hosted by industry experts on various trading topics.
  • Market analysis reports to keep clients informed about current trends.
  • Trading signals to help clients make informed decisions.

Overall, Hicend Futures prioritizes customer support and offers multiple channels and resources to ensure clients receive effective help and guidance.

Frequently Asked Questions

Hicend Futures prioritizes the security of client funds by implementing strict compliance with regulatory requirements and utilizing segregated accounts. This means that client funds are kept separate from the company’s operational funds, protecting them from any financial difficulties the broker may encounter. Additionally, Hicend Futures employs advanced encryption technology to safeguard personal and financial information during transactions.

Hicend Futures operates under the regulations of relevant financial authorities in its operating jurisdictions. Clients can verify the broker’s compliance by checking its registration details and regulatory licenses on the official websites of these authorities. It is advisable to conduct thorough research and review user experiences to ensure the broker meets regulatory standards.

Hicend Futures offers competitive trading conditions, including tight spreads, high leverage options, and a variety of trading instruments. Clients can choose from different account types to suit their trading strategies and preferences. Specific trading conditions such as minimum deposit requirements, commissions, and margin rules can be reviewed on their official website or by contacting customer support for detailed information.

The Hicend Futures trading platform is designed to be user-friendly, making it accessible for both beginners and experienced traders. It features an intuitive interface, comprehensive educational resources, and demo accounts that allow new users to practice trading without risks. Additionally, Hicend Futures provides customer support to assist users with any questions or technical issues they may encounter while using the platform.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.