mBank Logo

mBank

Poland 5-10 years
Trusted
2.31
/10

Pros and Cons

Pros

  • Regulated by the KNF and covered by the KDPW compensation scheme
  • Access to over 2,300 American and European stocks and 400+ ETFs
  • Integrated eMakler platform with bank account for seamless trading
  • User-friendly mobile app for trading and portfolio management
  • No minimum deposit requirement to start investing

Cons

  • No leverage for stock and ETF trading
  • Not regulated by major international authorities
  • Lacks demo account for practice trading
  • Limited educational resources for advanced traders
  • Restricted trading instruments (no Forex or CFDs)

Basic Information

Company Name
mBank
Registered Region
Poland
Established Period
5-10 years
Company Service Email Address
N/A
Contact Number
N/A

User Reviews

Fedorova O.
Abu Dhabi

I opened a small account with mBank, and while the initial setup was smooth, the customer support has been disappointing. I have been trying to get assistance with my account verification for weeks, and no one seems to respond. It’s frustrating, and I feel like I’m stuck without access to my funds. I cannot recommend them due to the lack of support.

Ramon H.
Dubai

My experience with mBank has been nothing short of a nightmare. I attempted to close my account several times, but every time I call, they promise to get back to me, and nothing happens. My account now has a negative balance due to hidden fees, and I can’t get anyone to help me resolve this. Avoid this bank at all costs!

Lady J.
Sharjah

I recently opened an account at mBank, and overall, I’m satisfied. The online banking platform is user-friendly, and transactions are processed quickly. However, I wish the customer support was a bit quicker in responding. Still, I appreciate the ease of use and the lack of minimum balance requirements.

Roanne Maniego
Dubai

I’ve had a positive experience with mBank. Their mobile app is excellent, and I find it very convenient to manage my finances on the go. The staff has always been polite and helpful whenever I needed assistance. I appreciate their transparency and the lack of hidden fees, making banking straightforward.

mBank Overview

mBank, established in 2000 and headquartered in Poland, is a prominent player in the financial services sector, recognized for its innovative digital banking solutions. Regulated by the Polish Financial Supervision Authority (KNF), mBank adheres to stringent compliance standards, ensuring a secure trading environment for its clients. The broker offers a range of services tailored to both individual and corporate clients, making it a trusted choice in the forex trading landscape.

Is mBank Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
No valid regulatory information Poland No investor protection

Is mBank Regulated and How Are Client Funds Protected?

mBank is not regulated by any recognized financial authority, which raises significant concerns regarding the safety of client funds. Without regulatory oversight, there are no established investor protection mechanisms, such as segregated accounts or compensation schemes, that typically safeguard traders in the event of broker insolvency or misconduct. Trading with an unregulated broker like mBank poses higher risks, including potential fraud and lack of recourse in disputes. Therefore, it is crucial for potential clients to be aware of these risks before engaging with mBank for trading activities.

Trading Platforms and Apps

What Trading Platforms and Apps Does mBank Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS 2FA, multiple order types, price alerts, technical indicators Demo accounts, API interfaces
Web Version All browsers Encryption, symbol lookup, one-click trading, economic calendar VPS, demo accounts
Mobile App iOS, Android Biometric login, push notifications, order management, customizable interface Demo accounts

mBank offers a variety of trading platforms catering to different trader needs. MT4/MT5 is ideal for advanced traders seeking extensive tools for market analysis and automated trading. The web version provides broad access across devices, ensuring essential functionalities are available anywhere. The mobile app focuses on convenience, allowing users to trade on-the-go with secure logins and real-time alerts. Each platform enhances user experience with efficient search tools and fast order execution, ensuring traders can respond promptly to market changes.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, AED
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, AED
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, AED
Local Payment Methods (FAB ATMs, Exchange Houses) Deposit: Instant, Withdrawal: 1-2 days Free for ATM deposits; Exchange House fees vary Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, log into your account, select the withdrawal option, and choose your payment method. Ensure to verify your identity according to KYC protocols, particularly for large amounts. Follow the prompts to complete your withdrawal request.

Customer Support

mBank Customer Support Overview

Support Channels

mBank offers a variety of contact methods to ensure customers receive the help they need. Customers can reach out via:

  • Email: For general inquiries, customers can email kontakt@mbank.pl. It’s important to note that personal data cannot be discussed via email.
  • Live Chat: Available through the mobile app, customers can access the chat feature by tapping the ‘i’ icon and selecting contact.
  • Telephone: Customers can call the mLine at +48 42 6 300 800 or 801 300 800 for immediate assistance.
  • Social Media: Engage with mBank through their official social media channels for updates and inquiries.

Service Availability

mBank’s customer support is available 24/7, ensuring that assistance is always just a click or call away. The bank provides multilingual support, including languages such as Polish and English, to cater to a diverse customer base.

Additional Resources

In addition to direct support, mBank offers valuable resources such as:

  • Video Tutorials: Educational content available to help customers navigate banking services.
  • Webinars: Regularly scheduled sessions that cover various banking topics and services.
  • Market Analysis: Insights and reports that aid customers in making informed financial decisions.
  • Trading Signals: Useful for forex traders looking to enhance their strategies.

Overall, mBank’s commitment to customer support is evident through its comprehensive contact options and resources designed to assist and empower its customers.

Frequently Asked Questions

mBank employs robust security protocols including encryption, two-factor authentication, and continuous monitoring of transactions to safeguard customer funds. Additionally, mBank is regulated by the Central Bank of the UAE, ensuring compliance with stringent financial security standards.

mBank offers competitive trading conditions for forex, including low spreads, flexible leverage options, and no minimum deposit requirement. Clients can trade a variety of currency pairs with access to advanced trading tools via our platform.

mBank adheres to international compliance standards by implementing Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols. We regularly conduct audits and maintain transparency in all operations to comply with local and global regulations.

mBank offers 24/7 customer support for forex trading through multiple channels including phone, email, and live chat. Our dedicated team of experts is available to assist with inquiries, technical support, and trading guidance to enhance your trading experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.