UMB Logo

UMB

Ghana 5-10 years
Trusted
1.52
/10

Pros and Cons

Pros

  • Regulated by FDIC and other financial authorities
  • Diverse range of financial products including HSAs, FSAs, and HRAs
  • User-friendly online platform with real-time account access
  • Comprehensive educational resources and guides for clients
  • Competitive fee structures and tax advantages for account holders

Cons

  • Not regulated by major authorities like FCA or ASIC
  • High monthly service fees on all accounts
  • Low interest rates on savings accounts
  • No online account opening option
  • Poor customer service ratings

Basic Information

Company Name
UMB
Registered Region
Ghana
Established Period
5-10 years
Company Service Email Address
Contact Number
0302 666 331
Company Website

User Reviews

Chris G.
Liberty, MO

WITHOUT QUESTION, UMB is the WORST BANK I have ever used. My friend and I had thousands of dollars in an IRA account as well as checking and savings accounts at UMB. When she got sick, UMB did everything possible to impede her withdrawal of the money needed to pay for her medical treatment. After months of resistance, we finally found an associate who helped us. I will NEVER DO BUSINESS WITH UMB again and I recommend that everyone stay away from this bank.

John L.
San Francisco, CA

The transition from Citywide Bank to UMB has been horrible. I’ve been on hold for over an hour after being transferred to three different departments. Trying to run a business and can’t access my account, payroll no longer working. This is ridiculous.

Cynthia C.
Carmody, Lakewood, CO

I have been with UMB for over 20 years with no issues until recently. While the customer service has seen better days, I appreciate their efforts to help me manage my finances better. They have been supportive in providing financial advice and resources that have helped me build savings. I hope they continue to improve.

Dan H.
Colorado Springs, CO

Dan Horan, the branch manager, was incredibly helpful with my IRA inquiries. He was knowledgeable and patient, really educating me on all the requirements. I felt valued and supported throughout the process, which made my experience with UMB very positive.

UMB Overview

Founded in 1913 and headquartered in Kansas City, Missouri, UMB has established itself as a reputable financial services provider with a rich history of over a century. As a regulated entity, UMB operates under the supervision of various financial authorities, ensuring compliance and transparency in its operations. Its long-standing commitment to integrity and customer service has positioned it as a trustworthy broker in the financial landscape, appealing to both individual and institutional clients seeking reliable trading solutions.

Is UMB Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
N/A Ghana No investor protection measures

Is UMB Regulated and How Are Client Funds Protected?

UMB is not regulated by any recognized financial authority, which raises significant concerns regarding the safety of client funds. Unregulated brokers typically do not offer the same level of investor protection as their regulated counterparts, leaving investors vulnerable to potential fraud and mismanagement. The absence of regulatory oversight means that there are no safeguards like segregated accounts or investor compensation schemes in place. Traders should exercise caution when considering UMB for trading activities, as operating without proper regulation poses a higher risk to their investments.

Trading Platforms and Apps

What Trading Platforms and Apps Does UMB Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android Login security (2FA, encryption), multiple order types, technical indicators, economic calendar Demo accounts, VPS
Web Version Any device with a web browser Secure login, symbol lookup, one-click trading, price alerts API interfaces
Mobile App iOS, Android Convenient login (biometrics), push notifications, real-time alerts Demo accounts

UMB offers several trading platforms to cater to different trader needs. MT4/MT5 is ideal for advanced traders seeking comprehensive tools and multiple order types, while the web version provides a flexible solution accessible from any device with internet capability. The mobile app enhances trading convenience, allowing users to execute trades and receive alerts on the go. UMB emphasizes secure logins and fast order execution across all platforms, ensuring that traders have effective search tools and real-time information for informed decision-making.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. US users cannot use Skrill; some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, follow these steps:

  1. Log in to your trading account.
  2. Navigate to the withdrawal section in your account dashboard.
  3. Select your preferred withdrawal method.
  4. Enter the amount you wish to withdraw.
  5. Submit the request, ensuring you provide any required identity verification documents if necessary.
  6. Wait for the processing time associated with your chosen withdrawal method.

Customer Support

UMB Customer Support Overview

Support Channels

UMB provides a variety of support channels to assist customers effectively. You can reach out to them via:

  • Email: Customers can contact UMB through their main email address at info@myumbbank.com or registrar.services@myumbbank.com for specific inquiries.
  • Live Chat: For immediate assistance, UMB offers a live chat option on their website, providing real-time help.
  • Telephone: UMB has multiple customer service numbers, including toll-free lines at 0800-100880 for MTN, AirtelTigo, and Vodafone users, as well as other lines like 0302 666 331.
  • Social Media: Customers can also connect with UMB through their social media platforms such as Facebook, Twitter, and LinkedIn for updates and support.

Service Availability

UMB prides itself on offering 24/7 support, ensuring that customers can get help whenever they need it. Additionally, multilingual support is available, catering to various languages spoken in Ghana, which enhances the customer service experience.

Additional Resources

To further support their customers, UMB provides educational resources such as video tutorials and market analysis. These resources help customers make informed financial decisions and enhance their banking experience.

Frequently Asked Questions

UMB employs multiple layers of security to protect your funds, including advanced encryption technology, regular security audits, and compliance with regulatory standards. Additionally, all customer accounts are insured by the FDIC up to the applicable limits, ensuring that your deposits are safe.

UMB offers competitive trading conditions, including tight spreads, low commissions, and access to a range of currency pairs. Our platform supports various trading styles, from scalping to long-term investing, and we also provide robust analytical tools to assist traders in making informed decisions.

UMB is committed to adhering to all regulatory standards set forth by financial authorities. We implement strict compliance protocols, conduct regular audits, and provide ongoing training for our staff to ensure that all operations meet legal and ethical standards, protecting both our clients and the integrity of the market.

UMB focuses on delivering a user-friendly trading experience through an intuitive trading platform, responsive customer support, and extensive educational resources. Our platform includes customizable dashboards, real-time market data, and access to training webinars, ensuring that both novice and experienced traders can navigate the forex markets effectively.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.