XTB Logo

XTB

United Kingdom 10-15 years
Trusted
7.10
/10

Pros and Cons

Pros

  • Regulated by FCA, BaFin, and CySEC
  • Access to 2,300+ instruments including Forex, stocks, and ETFs
  • xStation 5 platform with advanced trading tools
  • Commission-free stock and ETF trading up to €100,000 monthly
  • Extensive educational resources including webinars and tutorials

Cons

  • No support for MetaTrader or third-party platforms
  • Limited withdrawal options (only bank transfer)
  • Inactivity fee after one year
  • Restricted access to stocks and ETFs for certain entities
  • High currency conversion fees

Basic Information

Company Name
XTB
Registered Region
United Kingdom
Established Period
10-15 years
Company Service Email Address
Contact Number
+442036953086
Company Website

User Reviews

Sam Curran
London, UK

I’ve been using XTB for a few months now, and I really appreciate the clean interface of the app. It offers a wide range of stocks and commodities. The execution speed is impressive, and the educational resources have helped me improve my trading skills. Overall, I’m quite pleased with my experience, though I think there’s room for improvement in customer support response times.

Luca Castelli
Madrid, Spain

XTB has been one of the best brokers I’ve used. The platform is user-friendly and offers a fantastic selection of trading instruments. I’ve had a couple of questions for customer service, and they were very responsive and helpful. Plus, I love the fact that I can earn interest on my uninvested cash. Highly recommend this platform!

Daniel Stompor
Berlin, Germany

I had high hopes for XTB, but my experience has been frustrating. Withdrawal requests take too long to process, and I often feel left in the dark about the status of my funds. It’s disappointing because the platform itself is good, but the support has been lacking when I needed it most.

Riki Rex
Paris, France

My experience with XTB has been terrible. I tried to withdraw my funds, but the process has been a nightmare. I reached out for help multiple times and received no clear answers. The platform also had numerous technical issues during high market activity. I feel like I can’t trust them with my money.

XTB Overview

Founded in 2004 and headquartered in Poland, XTB is a leading forex broker that offers a diverse range of trading instruments, including CFDs on forex, commodities, indices, and cryptocurrencies. The broker is regulated by several reputable authorities, including the Polish Financial Supervision Authority (KNF), the Cyprus Securities and Exchange Commission (CySEC), and the UK Financial Conduct Authority (FCA), ensuring a high level of security and compliance for its clients. XTB’s transparency is further enhanced by its status as a publicly traded company on the Warsaw Stock Exchange, providing additional oversight and accountability.

XTB stands out in the forex trading landscape with its innovative xStation trading platform, which is designed for both novice and experienced traders. The platform features advanced charting tools, market analysis, and a user-friendly interface that supports efficient trade execution. XTB offers 24/5 customer support in multiple languages through various channels, including live chat and email, ensuring that traders receive prompt assistance when needed. With a focus on providing low spreads, fast withdrawals, and extensive educational resources, XTB is well-positioned to cater to the needs of traders looking for a reliable forex broker with robust trading capabilities and exceptional service.

Is XTB Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Conduct Authority (FCA) United Kingdom Segregated Funds, Investor Compensation Scheme
Cyprus Securities and Exchange Commission (CySEC) Cyprus Segregated Funds, Investor Compensation Scheme
Polish Financial Supervision Authority (KNF) Poland Segregated Funds, Investor Compensation Scheme
Dubai Financial Services Authority (DFSA) United Arab Emirates Segregated Funds
Financial Services Commission (FSC) Belize Segregated Funds

Is XTB Regulated and How Are Client Funds Protected?

XTB is a regulated broker with oversight from multiple recognized financial authorities, including the FCA in the UK and CySEC in Cyprus. This multi-regulatory framework ensures that client funds are protected through various measures such as segregation of client funds from the broker’s own assets, which minimizes risk in case of financial difficulties. Additionally, XTB is part of compensation schemes that offer further security for investors. For example, clients in the UK are protected up to £85,000 through the Financial Services Compensation Scheme (FSCS). Overall, XTB’s regulatory status and fund protection measures make it a safe choice for traders looking for a reliable broker.

Trading Platforms and Apps

What Trading Platforms and Apps Does XTB Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, macOS, iOS, Android Two-Factor Authentication (2FA), One-click trading, Multiple order types, Price alerts, Technical indicators Demo accounts, VPS, API access
xStation 5 Windows, macOS, Web, iOS, Android Encrypted login, Market search, Advanced charting tools, Real-time alerts, Economic calendar Demo accounts, VPS, Educational resources
Mobile App iOS, Android Biometric login, Push notifications, Instant order execution, Market news Demo accounts, Customer support

Each platform offered by XTB has distinct advantages. MT4 is widely recognized for its user-friendly interface and robust automation features, making it suitable for both novice and experienced traders. The xStation 5 platform provides advanced analytical tools and a comprehensive trading environment ideal for serious traders seeking detailed market insights. The mobile app enhances convenience, allowing traders to manage their accounts and execute trades on the go with secure login options and real-time notifications. Overall, XTB supports mobile trading, ensuring secure logins, quick order execution, and efficient market search capabilities.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 1 business day No platform fees; third-party bank fees may apply (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, PLN, HUF
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees; cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (e.g., PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees; e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (e.g., GrabPay, FasaPay, POLi) Deposit: Instant, Withdrawal: 1-2 days No platform fees; local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) regulations, ensuring traceable fund flows. For large withdrawals (typically over 2,000 USD), identity documents and address proof are required. Regional differences exist, with Southeast Asian users preferring local options like GrabPay, while European clients often utilize SEPA transfers. US users cannot use Skrill, and some Middle Eastern countries limit PayPal usage.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Use e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost.
  • Avoid Hidden Costs: Match deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Choose brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your XTB account, log in to the xStation platform or Client Office, click on the ‘Withdraw’ tab, enter your bank details, select the amount, and confirm the withdrawal. The first withdrawal may require verification of your bank account.

Customer Support

XTB Customer Support Overview

Support Channels

XTB offers multiple support channels to assist customers effectively. You can reach out for help via:

  • Email: Directly contact the support team through various email addresses specific to your region.
  • Live Chat: Available on the website for immediate assistance during support hours.
  • Telephone: Reach customer service via dedicated phone lines for quicker resolutions.
  • Social Media: Engage with XTB on platforms like Facebook and Twitter for updates and assistance.

Service Availability

XTB provides customer service 24/5, ensuring support is accessible during business days. The support team is multilingual, offering assistance in several languages, including English, Spanish, Polish, French, and German.

Additional Resources

In addition to direct support, XTB offers valuable educational resources, including:

  • Video tutorials on trading and platform usage.
  • Regular webinars covering market trends and trading strategies.
  • Market analysis and insights to help traders make informed decisions.
  • Trading signals to assist in identifying potential trading opportunities.

With a commitment to customer support, XTB strives to respond to inquiries promptly, usually within 1-2 business days. Verified customer reviews highlight the efficiency and effectiveness of XTB’s support services, making it a reliable choice for traders seeking assistance.

Frequently Asked Questions

XTB ensures the security of client funds by keeping them in segregated accounts at top-tier banks. This means that clients’ funds are kept separate from the company’s operational funds, providing an additional layer of protection. Additionally, XTB is regulated by the Polish Financial Supervision Authority (KNF), which enforces strict compliance and operational standards to safeguard client assets.

XTB offers commission-free trading for monthly turnover up to 100,000 EUR. For turnover exceeding this amount, a commission of 0.2% applies, with a minimum fee of 10 GBP. Additionally, currency conversion fees of 0.5% may apply when trading assets in a currency different from your account currency.

XTB operates under the strict regulations set forth by financial authorities in the jurisdictions it operates in, including the Polish Financial Supervision Authority (KNF). This includes regular audits, transparent reporting, and adherence to anti-money laundering (AML) and know your customer (KYC) regulations to ensure compliance and protect clients.

XTB’s trading platform, xStation, is designed to provide a user-friendly experience with a range of tools and resources for traders. It features advanced charting capabilities, real-time market data, and customizable layouts. Additionally, the platform is accessible via both web and mobile applications, allowing for trading on-the-go. Users can also benefit from educational materials and customer support available 24/5.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.