CXMarkets Logo

CXMarkets

United States 5-10 years
Trusted
1.53
/10

Pros and Cons

Pros

  • Specializes in weather-related financial products
  • No application, deposit, or withdrawal fees
  • Supports MetaTrader 4/5 and proprietary TradeWX platform
  • Offers API access for automated trading
  • Competitive trading conditions with spreads from 0.5 pips

Cons

  • No valid regulatory license from recognized authorities
  • Limited trading instruments focused on weather-related products
  • Absence of demo account for practice trading
  • Potential withdrawal issues reported by users
  • Poor transparency regarding trading fees and conditions

Basic Information

Company Name
CXMarkets
Registered Region
United States
Established Period
5-10 years
Company Service Email Address
Contact Number
+12128295440
Company Website

User Reviews

Sarah Thompson
New York, NY

I’ve been trading on CXMarkets for over a year now, and I must say, their platform is impressive. The execution speed is fantastic, and I’ve never had issues with withdrawals. Customer service has been responsive whenever I’ve had questions. I highly recommend them for both beginners and experienced traders alike.

Kevin O'Reilly
Dublin, Ireland

CXMarkets has a great interface and provides a wide range of trading options. I particularly appreciate the competitive spreads. There was a minor hiccup with my account verification, but the support team was quick to resolve it. Overall, a solid choice for trading.

John Lee
Toronto, Canada

My experience with CXMarkets has been frustrating. While the platform works fine, I faced significant issues while trying to withdraw my funds. It took multiple requests and weeks of waiting before I finally got access to my money. Support was not very helpful during this process.

Emily Zhang
Sydney, Australia

I had a terrible experience with CXMarkets. After making some profits, I found my account locked without any clear explanation. Customer service was unresponsive, and my withdrawal requests were ignored. I feel cheated and would not recommend this broker to anyone.

CXMarkets Overview

CXMarkets, officially known as CX Futures Exchange, L.P., was founded in 2015 and is headquartered in New York City, United States. The broker operates under the regulation of the U.S. Commodity Futures Trading Commission (CFTC), focusing primarily on weather-related financial products. While it provides a unique trading platform, it is important to note that CXMarkets does not hold a valid regulatory license from any recognized financial authority outside the CFTC, which raises some concerns regarding investor safety and fund protection.

Is CXMarkets Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Commodity Futures Trading Commission (CFTC) United States No investor compensation scheme; compliance with KYC and AML

Is CXMarkets Regulated and How Are Client Funds Protected?

CXMarkets operates under the oversight of the Commodity Futures Trading Commission (CFTC) in the United States. While this regulatory body is recognized for overseeing commodity futures and options, it is important to note that CXMarkets lacks a valid regulatory license from any other recognized financial authority. This raises concerns about the overall safety of client funds.

Furthermore, CXMarkets does not provide an investor compensation scheme, which typically offers protection to traders in the event of broker insolvency. Although the broker implements measures such as Know Your Customer (KYC) and Anti-Money Laundering (AML) policies, the absence of robust regulatory oversight can make trading with CXMarkets riskier. Potential clients should thoroughly assess these regulatory aspects and their implications for fund safety before engaging in trading activities.

Trading Platforms and Apps

What Trading Platforms and Apps Does CXMarkets Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android 2FA, multiple order types, price alerts, technical indicators Demo accounts, API access
Web Version All devices with internet access Encryption, one-click trading, symbol lookup, economic calendar Demo accounts
Mobile App iOS, Android Biometrics, push notifications, market search tools VPS services

Each platform offered by CXMarkets caters to different trading needs. The MT4/MT5 platforms are suitable for more advanced traders seeking extensive features and automation capabilities. The web version is accessible from various devices, providing flexibility and essential trading functionalities. The mobile app emphasizes convenience, allowing traders to operate on-the-go with secure logins and real-time alerts. Overall, CXMarkets supports quick order execution, efficient market searches, and robust security measures across its trading platforms.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. US users cannot use Skrill; some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, click on the menu in the top right corner, select ‘Withdrawal’, choose your method, enter the withdrawal amount, and initiate the transaction. Ensure your identity is verified as required.

Customer Support

CXMarkets Customer Support Overview

Support Channels

CXMarkets offers a variety of support channels to assist customers effectively. You can contact their support team via the following methods:

  • Email: For general inquiries, you can reach out to customerservice@cantorexchange.com. This is a great way to get detailed help regarding your account or trading queries.
  • Live Chat: Access instant assistance through the live chat feature available on the CXMarkets website. This is especially useful for urgent questions or real-time help.
  • Telephone: You can call their customer support at +1 (212) 829-5455 for immediate assistance. This is suitable for more complex issues that may require a direct conversation.
  • Social Media: CXMarkets is active on various social media platforms, providing updates and answering customer questions promptly. Follow them for the latest news and support options.

Service Availability

CXMarkets provides customer support services 24/5, ensuring that help is available whenever you need it. Their support team is multilingual, offering assistance in English and Spanish, making it accessible for a wider audience.

Additional Resources

In addition to direct support, CXMarkets offers valuable resources to enhance the trading experience:

  • Video Tutorials: Detailed tutorials on using the platform and understanding market dynamics.
  • Webinars: Regularly scheduled webinars that cover various trading strategies and market analyses.
  • Market Analysis: Up-to-date insights and reports to help traders make informed decisions.
  • Trading Signals: Expert trading signals to guide your trading activities.

CXMarkets is committed to providing high-quality customer service and support to ensure that every trader has the help they need.

Frequently Asked Questions

CXMarkets operates under the regulation of the U.S. Commodity Futures Trading Commission (CFTC). We enforce strict identity verification processes during account creation to prevent fraud and comply with Anti-Money Laundering (AML) requirements, ensuring that all participants meet legal standards.

Trading on CXMarkets is available 24/7 during the storm season, which runs from June 1st to November 30th. Participants can trade based on the landfall predictions of tropical storms and hurricanes in the U.S. It is essential to have a funded account to place trades.

CXMarkets prioritizes fund security by utilizing a clearinghouse partner, CX Clearinghouse, L.P., which supports only direct electronic banking transfers via ACH. This ensures that all transactions are secure and monitored according to regulatory standards. Additionally, there are no fees for deposits and withdrawals, enhancing fund accessibility.

If you experience any issues with the CXMarkets platform, our customer service team is available to assist you. You can reach FMX Futures Exchange Customer Service at +1 (212) 829-5455 or via email at customerservice@cantorexchange.com for prompt support.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.