D prime Logo

D prime

Singapore 5-10 years
Trusted
8.58
/10

Pros and Cons

Pros

  • Regulated by multiple financial authorities
  • Access to over 10,000 trading instruments
  • Low spreads starting from 0.01 pips
  • Maximum leverage up to 1:1000
  • 24/7 dedicated customer support

Cons

  • Limited educational resources for beginner traders
  • Slow customer service response times
  • Concerns about withdrawal issues
  • High minimum deposit requirements for some accounts
  • Not regulated in major financial jurisdictions like the US

Basic Information

Company Name
D prime
Registered Region
Singapore
Established Period
5-10 years
Company Service Email Address
Contact Number
N/A

User Reviews

GG Laud
Los Angeles, CA

I’ve been with D Prime since October 2024, and in July 2025 they suddenly offered a 100% promo. When I used it while trading gold, the bonus disappeared unexpectedly, causing my trade to stop out. Customer support was unhelpful and I felt scammed, ultimately losing my capital. I reached out numerous times but gave up after two months. NEVER AGAIN.

Laiba
Dublin, Ireland

I deposited $50 and earned $234, but when I tried to withdraw, they declined my request without valid reasons. Their support was unresponsive and just wasted my time. I feel completely scammed and would warn others to stay away from this broker.

Hailey Hughes
New York, NY

The range of products offered by D Prime is impressive. I have access to trade major indices, commodities, and forex all under one roof. The platform is stable, and I appreciate the speed of trade execution. However, I’d like to see more educational resources for beginners.

Patricia Brown
Toronto, Canada

Doo Prime’s customer service is exceptional! Every time I had an issue, their team was quick to help resolve it. The platform itself is reliable, and I enjoy trading various assets with low spreads. Overall, my experience has been very positive.

D prime Overview

D Prime is a rapidly growing forex broker established in 2019 and headquartered in Vanuatu. The broker is regulated by several reputable authorities, ensuring compliance with industry standards and providing traders with a secure trading environment. D Prime’s regulatory status includes oversight from the Vanuatu Financial Services Commission (VFSC), which adds a layer of trust and credibility for traders looking for reliable forex brokerage services.

Is D prime Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Services Commission (FSC) Mauritius Segregated Funds, Investor Compensation Scheme
Financial Services Authority (FSA) Seychelles Segregated Accounts
Vanuatu Financial Services Commission (VFSC) Vanuatu Segregated Funds
Australian Securities and Investments Commission (ASIC) Australia Client Money Protection

Is D prime Regulated and How Are Client Funds Protected?

D Prime is a regulated broker operating under the oversight of multiple recognized financial authorities, including the Mauritius Financial Services Commission, Seychelles Financial Services Authority, Vanuatu Financial Services Commission, and the Australian Securities and Investments Commission. Each of these regulators mandates strict compliance and offers various investor protection measures, such as segregated accounts that ensure client funds are kept separate from the broker’s operational funds. This structure enhances client fund safety, providing an additional layer of security for investors. Furthermore, D Prime’s commitment to regulatory compliance reflects its dedication to maintaining high standards in financial operations and client trust.

Trading Platforms and Apps

What Trading Platforms and Apps Does D prime Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, iOS, Android Two-Factor Authentication, multiple order types, price alerts, technical indicators Demo accounts, VPS
MetaTrader 5 (MT5) Windows, iOS, Android Advanced charting tools, one-click trading, economic calendar, price alerts Demo accounts, VPS
D Prime InTrade Web, iOS, Android Secure login, fast execution (0.05s), real-time market data, social trading API access, demo accounts
TradingView Web Charting tools, social trading features, custom alerts API access

The D Prime trading platforms offer a variety of tools tailored to different trading needs. MT4 is suitable for those who prefer a reliable standard for forex trading, while MT5 extends capabilities for multi-asset trading with enhanced features. D Prime InTrade provides quick execution and user-friendly access to a wide range of products, ideal for both mobile and desktop users. Additionally, TradingView enhances trading strategies with its advanced charting and social features, supporting collaborative trading efforts.

All platforms focus on secure logins, efficient order execution, and real-time alerts, ensuring that traders can operate effectively across devices. The provision of demo accounts and VPS services further enhances the trading experience, allowing users to refine their strategies and maintain uninterrupted trading sessions.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 1-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 500,000 USD USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees; cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees; e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (e.g., NganLuong, Pay4Broker) Deposit: Instant, Withdrawal: 1-2 days No platform fees; local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Payment methods may vary by region; for instance, Southeast Asian users may prefer local bank transfers or NganLuong, while European clients often utilize SEPA transfers. Additionally, US users cannot use Skrill, and some Middle Eastern countries restrict PayPal use. Local advantages include zero-fee transfers offered by partner banks in Japan.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Choose brokers with multiple base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, log into your account, navigate to the withdrawal section, select your payment method, enter the amount, and confirm the transaction. Ensure your account is fully verified to avoid delays, and be aware of the minimum withdrawal amount of 50 USD.

Customer Support

D Prime Customer Support Overview

Support Channels

  • Email: Customers can reach out for support via email at en.support@dooprime.com. This method is ideal for detailed inquiries or issues requiring documentation.
  • Live Chat: The live chat feature allows customers to get real-time assistance from support representatives. It is accessible directly on the D Prime website.
  • Telephone: For immediate support, customers can call D Prime at +61 2 9128 0800.
  • Social Media: D Prime maintains active profiles on various social media platforms to engage with customers and provide updates.

Service Availability

D Prime offers 24/7 customer support, ensuring that help is available whenever needed. Multilingual support is also provided, catering to customers in multiple languages, including English and Mandarin.

Additional Resources

D Prime enhances its customer support with a variety of educational resources, such as video tutorials, webinars, and market analysis. These resources are designed to help traders improve their skills and stay informed about market trends.

Frequently Asked Questions

D Prime employs advanced security measures, including Professional Indemnity Insurance (PII) to safeguard client assets. Additionally, client funds are kept in segregated accounts to ensure they are protected and easily distinguishable from the company’s operational funds.

D Prime offers competitive trading conditions, including flexible leverage, low spreads, and a variety of trading instruments across forex, commodities, stocks, and indices. Clients can benefit from fast execution times and a user-friendly trading platform, enhancing their overall trading experience.

D Prime adheres to strict regulatory standards and is licensed to operate in multiple jurisdictions. The company regularly undergoes audits and compliance checks to ensure that all operations meet the required legal and regulatory frameworks, protecting client interests and maintaining transparency.

D Prime provides a robust customer support system, including live chat, email support, and a comprehensive Help Center. Clients can access assistance 24/7, ensuring that their inquiries and concerns are addressed promptly and effectively.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.