Ridder Trader Logo

Ridder Trader

Mauritius 5-10 years
Trusted
2.27
/10

Pros and Cons

Pros

  • Offers high leverage up to 1:1000
  • Diverse trading instruments including forex, commodities, and indices
  • Utilizes the widely recognized MetaTrader 5 platform
  • 24/5 customer support via email, phone, and live chat
  • Zero-Commission trading options available

Cons

  • Not regulated by any reputable authority
  • Lack of transparency regarding fees and policies
  • High-risk environment due to extreme leverage (up to 1:1000)
  • Frequent user complaints about withdrawal issues
  • No educational resources available for traders

Basic Information

Company Name
Ridder Trader
Registered Region
Mauritius
Established Period
5-10 years
Company Service Email Address
Contact Number
+60322019194
Company Website

User Reviews

Alice Johnson
Los Angeles, CA

I have been trying to withdraw my funds for over two months now, and I keep getting the runaround from customer service. They promise to process my request but then make excuses about bank delays. I feel like I’ve been scammed. Avoid Ridder Trader at all costs.

Michael Smith
New York, NY

My experience with Ridder Trader has been frustrating. The platform is decent, but I encountered significant issues when trying to withdraw my money. Customer support is slow to respond, and I’m still waiting for my funds after multiple requests. Not impressed.

Emma Brown
Chicago, IL

Overall, I’ve had a positive experience with Ridder Trader. The trading platform is user-friendly and offers a variety of assets. My trades execute quickly, and I appreciate the competitive spreads. However, customer service could be more responsive.

Liam Davis
Miami, FL

I am really satisfied with Ridder Trader! The platform is excellent for both beginners and experienced traders. I’ve had no issues with withdrawals, and their support team is always helpful. The trading environment is robust, making my experience quite enjoyable.

Ridder Trader Overview

Ridder Trader, established in 2020 and headquartered in Kuala Lumpur, Malaysia, positions itself as a global online forex and CFD broker. The broker claims regulatory oversight from the Financial Services Commission (FSC) of Mauritius, operating under license SEC-2.1B. However, the regulatory environment in Mauritius is often criticized for lacking stringent oversight, raising concerns about investor protection and the safety of funds. As such, potential clients should exercise caution and conduct thorough research before engaging with this broker, given its dubious reputation and regulatory status.

Ridder Trader offers access to a diverse range of trading instruments, including forex, commodities, and indices, catering primarily to traders seeking high leverage options of up to 1:1000. The broker utilizes the TradeEvo platform, which promises advanced trading tools and capabilities. However, the lack of transparency regarding deposit and withdrawal methods, as well as customer support limitations, could pose challenges for users. While Ridder Trader may appeal to those looking for a variety of trading options, its questionable regulatory status and inadequate customer service may detract from the overall trading experience, making it essential for traders to weigh the potential risks and rewards carefully.

Is Ridder Trader Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
None None No protection measures available

Is Ridder Trader Regulated and How Are Client Funds Protected?

Ridder Trader is not regulated by any recognized financial authority. This lack of regulation raises significant concerns regarding fund safety and investor protection. Without oversight from a reputable regulator, clients are at a heightened risk of losing their investments, as there are no legal protections in place to safeguard their funds. Additionally, reports suggest that Ridder Trader has made misleading claims about regulatory compliance, further undermining trust. Investors should exercise caution when considering trading with Ridder Trader, as operating without regulation can lead to potential fraud and loss of funds.

Trading Platforms and Apps

What Trading Platforms and Apps Does Ridder Trader Offer for Traders?

Platform Device Support Key Features Additional Services
MT5 Windows, macOS, iOS, Android 2FA, encryption, multiple order types, technical indicators, economic calendar Demo accounts, VPS
Web Version Any device with internet access Secure login, symbol lookup, price alerts, push notifications API interfaces available
Mobile App iOS, Android Biometric login, one-click trading, real-time alerts Demo accounts

Ridder Trader provides three main trading platforms: MT5, a web version, and a mobile app. MT5 is advantageous for advanced traders due to its extensive tools and features, catering to those who require detailed analytics. The web version ensures flexibility, allowing traders to access their accounts from any device without the need for downloads. The mobile app supports convenient trading on the go, featuring biometric logins for enhanced security.

Each platform prioritizes secure logins, fast order execution, and real-time alerts, contributing to an efficient trading experience. Ridder Trader’s commitment to device compatibility across platforms ensures that traders can engage in market activities anytime, anywhere.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill; some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, log into your account, navigate to the withdrawal section, select your payment method, and enter the amount. Ensure you provide required identity verification documents as needed. After submission, processing times will vary based on the selected method.

Customer Support

Ridder Trader Customer Support Overview

Support Channels

Ridder Trader provides various contact methods for customer support, ensuring traders can easily reach out for assistance. The main channels include:

  • Email: Traders can contact support via email at info@riddertrader.com. Responses are typically provided within 24 hours on business days.
  • Live Chat: For immediate help, Ridder Trader offers a live chat option directly on their website, providing quick assistance for urgent inquiries.
  • Telephone: Customers can also reach support by phone at +60 3220 19194, available during business hours.
  • Social Media: Ridder Trader maintains a presence on various social media platforms, allowing customers to connect and receive updates.

Service Availability

Ridder Trader’s customer support is available 24/5, meaning assistance is offered five days a week, from Monday to Friday. Currently, support is provided in English and Simplified Chinese, catering to a diverse clientele.

Additional Resources

Although Ridder Trader primarily focuses on direct customer support, they could enhance their service by providing educational resources such as video tutorials, webinars, and market analysis. This would greatly benefit traders, especially beginners, in navigating the complexities of forex trading.

In summary, Ridder Trader’s customer service is designed to assist traders with various methods of contact, ensuring support is accessible. However, there is room for improvement in the availability of educational resources to enhance the overall trading experience.

Frequently Asked Questions

Ridder Trader is not regulated by any top-tier financial authority, which raises concerns about its safety and reliability. It has been flagged as a potential scam due to a lack of regulatory oversight and numerous complaints regarding withdrawal issues. Traders are advised to exercise caution and consider using brokers that are regulated by reputable authorities.

Ridder Trader offers various account types with different trading conditions, including spreads starting from 0.0 pips. However, commission fees apply, varying by currency pair, with some accounts charging commissions while others offer zero-commission trading. Users have reported inconsistent trading conditions and difficulties in accessing their funds.

Given that Ridder Trader is unregulated, the security of client funds is a major concern. There is no assurance that funds are held in segregated accounts or protected by any financial safety nets. Therefore, it is highly recommended to avoid trading with unregulated brokers like Ridder Trader to ensure the safety of your investments.

Ridder Trader provides customer support through email, phone, and live chat. However, users have reported slow response times and difficulty in getting assistance, particularly regarding withdrawal requests. The lack of dedicated account managers and limited support hours may also hinder the user experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.