SBI Logo

SBI

Japan 15-20 years
Trusted
8.11
/10

Pros and Cons

Pros

  • Regulated by Japan’s FSA
  • Diverse trading instruments including stocks and cryptocurrencies
  • Trading platforms: MetaTrader 4/5 and proprietary apps
  • Zero commission on domestic stock trading
  • Strong capital ratio and operational history

Cons

  • Limited customer support options (only email contact)
  • High withdrawal fees on certain transactions
  • Restricted trading instruments (limited to Forex and crypto)
  • No support for popular trading platforms like MetaTrader
  • Lack of educational resources for beginner traders

Basic Information

Company Name
SBI
Registered Region
Japan
Established Period
15-20 years
Company Service Email Address
N/A
Contact Number
+810570550290
Company Website

User Reviews

Anders
Taipei

I had a terrible experience with SBI. I deposited a significant amount but when I tried to withdraw my funds, I was met with endless requirements for taxes and fees. It felt like a scam. After multiple attempts to contact support, they were unhelpful and my account is still locked. I regret choosing SBI.

Saba Samuel
Lagos

SBI has a well-designed platform and offers a variety of trading options. The execution speed is impressive, and I appreciate the low trading fees. However, customer service could be faster in responding. Overall, I find it reliable and would recommend it to other traders.

Angeli Tabin
Manila

I downloaded the SBI VC Trade app, thinking it would be a good option for crypto trading. After making a substantial profit, I wanted to withdraw but was told I needed to pay a significant tax fee first. After complying, I faced issues with my account access. Very frustrating!

邱浩銓
Bogotá

SBI is a fantastic platform! The trading fees are reasonable, and the interface is user-friendly. I had a few questions about trading that were answered promptly. It’s a reliable choice for anyone looking to trade, and I highly recommend it!

SBI Overview

SBI Neotrade Securities Co., Ltd., founded in 2010 and headquartered in Japan, is a regulated forex broker that operates under the oversight of the Financial Services Agency (FSA) of Japan. With a solid regulatory framework in place, SBI provides clients with a trustworthy trading environment. The broker’s commitment to compliance is evident through its Retail Forex License, ensuring that it adheres to stringent regulatory standards, thereby enhancing its credibility in the competitive forex market.

Is SBI Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Services Agency (FSA) Japan Segregated Accounts, Investor Compensation Scheme

Is SBI Regulated and How Are Client Funds Protected?

SBI Neotrade Securities Co., Ltd is regulated by the Financial Services Agency (FSA) in Japan, which is a recognized financial authority. The broker’s regulatory status ensures that it adheres to strict compliance guidelines that promote investor protection. Client funds are safeguarded through measures such as segregated accounts, which separate client funds from the broker’s operational funds, and an investor compensation scheme that provides additional security in case of broker insolvency. These protections are crucial for enhancing the overall safety of trading with SBI, making it a legit choice for traders looking for a regulated forex broker in Japan. Furthermore, SBI has a long operational history, which adds to its credibility and trustworthiness in the financial services market.

Trading Platforms and Apps

What Trading Platforms and Apps Does SBI Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS 2FA, encryption, multiple order types, technical indicators Demo accounts, VPS
Web Version Any device with internet access Login security, symbol lookup, price alerts N/A
Mobile App iOS, Android Biometrics, push notifications, one-click trading API interfaces

Each platform offered by SBI has distinct advantages tailored to various trader needs. MT4/MT5 are ideal for advanced traders seeking comprehensive tools and automation capabilities, while the web version provides easy access from any device, making it versatile for all users. The mobile app stands out for its convenience, allowing traders to manage their accounts on the go with secure logins and instant alerts.

SBI ensures robust security measures across all platforms, including two-factor authentication and encryption, alongside fast order execution and efficient market search tools. These features collectively enhance the overall trading experience, catering to both novice and experienced traders alike.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. Brokers verify users by requiring identity documents (passport) and address proof (utility bill) for first-time large withdrawals (typically over 2,000 USD), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Local banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, log in to your account, navigate to the withdrawal section, select your payment method, and enter the amount. Ensure compliance with identity verification and AML checks as required. Follow the prompts to complete your withdrawal request.

Customer Support

SBI Customer Support Overview

Support Channels

SBI provides multiple contact methods to ensure customers receive timely and effective help. The main support channels include:

  • Email: Customers can reach out to SBI via email at inq-all@sbigroup.co.jp for assistance with inquiries and issues.
  • Live Chat: Live chat support is available on their website, providing immediate responses to common questions.
  • Telephone: Customers can contact SBI at +81 0570-550-290 for direct support.
  • Social Media: SBI is active on various social media platforms, allowing customers to reach out and get updates.

Service Availability

SBI’s customer support operates 24/5, meaning it is available during business days, providing ample time for customers to get the help they need. The support team is multilingual, offering assistance in both English and Japanese to cater to the diverse needs of their clientele.

Additional Resources

To further assist customers, SBI offers a range of educational resources, including:

  • Video tutorials: These provide step-by-step guidance on using the platform effectively.
  • Webinars: Regular webinars are held to keep customers informed about market trends and trading strategies.
  • Market analysis: SBI offers insights and analysis to help traders make informed decisions.
  • Trading signals: Customers can access trading signals to enhance their trading strategies.

Frequently Asked Questions

SBI Neotrade Securities Co., Ltd is regulated by the Financial Services Agency (FSA) in Japan, holding a Retail Forex License. This ensures that SBI operates under strict regulatory standards, providing a level of security and trust for its clients.

SBI offers a range of trading conditions that vary by asset class and account type. While specific leverage limits are not detailed publicly, it generally allows traders to select from various levels of leverage that align with their trading strategies. It’s advised to check these details upon logging into your SBI account.

SBI prioritizes fund security by adhering to strict regulatory requirements and maintaining a high capital ratio, which is currently reported at 231.7%. Additionally, client funds are kept in segregated accounts to protect against operational risks.

Clients can reach SBI’s customer support via email at inq-all@sbigroup.co.jp. However, it’s important to note that SBI currently does not offer direct phone support, which may lead to longer response times for urgent inquiries.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.