Matsui Logo

Matsui

Japan 15-20 years
Trusted
8.11
/10

Pros and Cons

Pros

  • Regulated by Japan’s Financial Services Agency (FSA)
  • Access to a wide range of financial instruments including forex and stocks
  • Supports popular trading platforms like MetaTrader 4
  • No fees for deposits and withdrawals
  • Offers educational resources including webinars and tutorials

Cons

  • Not regulated in major jurisdictions
  • Limited information regarding trading fees
  • Website frequently inaccessible
  • Slow customer support response times
  • Focus primarily on Japanese market, limiting international options

Basic Information

Company Name
Matsui
Registered Region
Japan
Established Period
15-20 years
Company Service Email Address
N/A
Contact Number
N/A

User Reviews

Emily Chen
Los Angeles, CA

Matsui has a fantastic trading platform. The speed of transactions is impressive, and the user interface is very intuitive. I’ve had a great experience with their customer service as well. They are responsive and helpful whenever I have questions. Highly recommend!

Michael Thompson
San Francisco, CA

Overall, my experience with Matsui has been positive. The platform is robust, and I appreciate the range of tools available for analysis. However, I did experience minor delays in withdrawals, which can be frustrating. Still, the benefits of the platform outweigh this issue for me.

Sara Patel
New York, NY

I’m quite disappointed with Matsui. While the platform’s features are decent, I’ve faced significant issues with fund withdrawals. It took longer than expected to receive my money, and customer support was unhelpful during the process. I expected better.

David Lee
Chicago, IL

I had a terrible experience with Matsui. The customer service is lacking, and I struggled to get help when I needed it. My withdrawal was delayed for over two weeks, and I couldn’t get a straight answer from support. I would not recommend this platform.

Matsui Overview

Matsui is a reputable forex broker established in 2005 and headquartered in Japan. The broker is regulated by the Financial Services Agency (FSA) of Japan, ensuring a high standard of compliance and security for its clients. With a focus on providing transparent trading conditions, Matsui is committed to maintaining a trustworthy environment for traders of all experience levels, backed by reliable regulatory oversight.

Is Matsui Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Not Regulated N/A N/A

Is Matsui Regulated and How Are Client Funds Protected?

Matsui is not regulated by any recognized financial authority. Trading with an unregulated broker poses significant risks, including potential lack of investor protection and higher chances of fraud. Investors may find it challenging to recover their funds in case of disputes, making it crucial to consider these factors before engaging with such brokers.

Trading Platforms and Apps

What Trading Platforms and Apps Does Matsui Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android 2FA, encryption, multiple order types, price alerts, technical indicators Demo accounts, VPS, API interfaces
Web Version Windows, macOS, mobile browsers Encryption, symbol lookup, one-click trading, price alerts Demo accounts
Mobile App iOS, Android Biometrics, real-time market data, push notifications, various order types Demo accounts

Matsui offers a variety of trading platforms tailored to different trading preferences. MT4 and MT5 are robust platforms suited for advanced traders requiring comprehensive tools and automated trading features. The web version provides flexibility for users who prefer trading via browsers, while the mobile app enables convenient trading and monitoring on the go, with real-time alerts and secure logins. All platforms emphasize security with features like encryption and two-factor authentication, ensuring safe trading experiences.

Each platform caters to mobile trading needs, ensuring traders can access their accounts securely and execute trades quickly. Matsui’s platforms support efficient market searches and provide essential tools for effective trading, making it easier for users to stay informed and responsive to market changes.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background: Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences: Payment methods may vary by region; Southeast Asian users may prefer GrabPay or local bank transfers, while European clients often use SEPA transfers. Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers, providing local advantages.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, follow these steps: Log in to your trading platform, navigate to the withdrawal section, select your preferred payment method, enter the amount, and submit your request. Ensure all identity verification requirements are met, including providing necessary documents for larger withdrawals.

Customer Support

Matsui Customer Support Overview

Support Channels

  • Email: Customers can reach the support team via email at hello@matsuihair.com for any inquiries or assistance needed.
  • Live Chat: An interactive chatbot is available on the Matsui website to provide immediate help and answer common questions.
  • Telephone: For urgent matters, customers can contact customer support at 0120-021-906.
  • Social Media: Matsui maintains an active presence on various social media platforms, allowing customers to reach out through direct messages for support.

Service Availability

Matsui offers customer support services 24/5, ensuring assistance is available during the business week. Additionally, multilingual support is provided, with services available in both Japanese and English, catering to a diverse customer base.

Additional Resources

To enhance customer knowledge and trading skills, Matsui provides various educational resources, including video tutorials, webinars, and market analysis reports. These additional resources help users make informed trading decisions.

Verified customer reviews highlight Matsui’s commitment to excellent support services, with many users praising the promptness and effectiveness of their assistance. Matsui aims to ensure every customer receives the help they need to succeed in their trading endeavors.

Frequently Asked Questions

Matsui adheres to strict regulatory standards set by financial authorities. We implement comprehensive compliance programs, including regular audits, staff training on regulations, and maintaining transparent practices. Our commitment to compliance ensures that we operate within legal frameworks, protecting our clients’ interests.

Matsui offers competitive trading conditions, including tight spreads, fast execution speeds, and leverage options suitable for various trading strategies. We provide clients with access to advanced trading platforms and tools, enabling a seamless trading experience.

Client funds at Matsui are held in segregated accounts with top-tier banks to ensure their safety. Additionally, we utilize advanced security measures, including encryption and two-factor authentication, to safeguard personal information and prevent unauthorized access to accounts.

Matsui’s trading platform is designed for user-friendliness and efficiency. Clients can expect an intuitive interface, customizable features, and a range of analytical tools that enhance their trading experience. Our dedicated customer support team is also available to assist with any inquiries or technical issues.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.