Centrade Logo

Centrade

Japan 15-20 years
Trusted
7.99
/10

Pros and Cons

Pros

  • Regulated by Japan’s Financial Services Agency (FSA)
  • Diverse trading instruments including Forex, stocks, and mutual funds
  • Multiple customer support channels available
  • Established operational history of 15-20 years
  • Secure trading environment with a Retail Forex License

Cons

  • Limited regulatory recognition outside Japan
  • No demo account available for practice trading
  • High spreads on trading instruments
  • Lack of information on trading platforms
  • Low leverage options for traders

Basic Information

Company Name
Centrade
Registered Region
Japan
Established Period
15-20 years
Company Service Email Address
N/A
Contact Number
+810120160151
Company Website

User Reviews

Takashi Yamamoto
Tokyo, Japan

I faced significant issues with withdrawals. It took longer than expected to get my funds out, and customer support was slow to respond. I expected better service considering they are regulated.

Aiko Tanaka
Osaka, Japan

Centrade has a user-friendly platform, and I appreciate the variety of forex pairs available. The execution speed is impressive, making trading smoother. However, I wish there were more educational resources for new traders.

Kenji Saito
Fukuoka, Japan

I had a terrible experience with Centrade. The customer service was unhelpful when I needed assistance with my account. I felt neglected and ultimately decided to close my account. I do not recommend this broker.

Yuki Nakamura
Nagoya, Japan

I’ve been trading with Centrade for over a year, and I feel secure with my investments. The wide range of products and regulatory oversight gives me confidence. The platform is intuitive and the transaction speeds are excellent!

Centrade Overview

Founded in 2005, Centrade is a Japanese financial services firm headquartered in Tokyo, regulated by the Financial Services Agency (FSA), holding a Retail Forex License (license number 74). This regulatory oversight ensures that Centrade adheres to standards that protect traders and maintain fair practices in the forex market. With nearly two decades of experience in the industry, Centrade has developed a reputation for its commitment to regulatory compliance and security for its clients’ funds.

Centrade offers a range of trading instruments including forex and stocks, catering to diverse trading preferences. The broker provides various trading platforms equipped with essential tools and features, although specific details about platform capabilities are limited. Customer support is available 24/5 through multiple channels, ensuring traders can receive assistance as needed. While Centrade’s regulatory status and range of instruments are commendable, potential clients should note the lack of a demo account and limited information on trading conditions, which may impact their overall trading experience.

Is Centrade Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Services Agency (FSA) Japan Segregated Funds, Retail Forex License

Is Centrade Regulated and How Are Client Funds Protected?

Centrade is a regulated broker under the Financial Services Agency (FSA) in Japan, which provides a level of safety for traders. The firm operates under a Retail Forex License, ensuring compliance with legal and operational standards. Client funds are protected through segregation, meaning that client assets are kept separate from the broker’s operational funds, reducing the risk of misuse. Additionally, the FSA’s oversight adds a layer of trustworthiness to the broker’s operations. However, potential clients should note that while Centrade offers various trading products including forex and stocks, there is limited information available regarding specific trading conditions and platforms.

Trading Platforms and Apps

What Trading Platforms and Apps Does Centrade Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS, iOS, Android 2FA, multiple order types, technical indicators, economic calendar Demo accounts, VPS, API interfaces
Web Version Any device with a browser Encryption, symbol lookup, price alerts No additional services
Mobile App iOS, Android Biometrics, push notifications, one-click trading Demo accounts

Centrade provides a variety of trading platforms designed to meet different trader needs. The MT4/MT5 platforms are suited for advanced users, offering comprehensive tools for trading and analysis. The web version allows for trading across devices without needing to install software, while the mobile app ensures traders can operate conveniently from anywhere. Each platform emphasizes secure login methods and delivers fast order execution along with real-time alerts, facilitating efficient trading strategies.

Overall, Centrade supports mobile trading through its user-friendly applications, ensuring that traders can stay updated and execute trades on the go. The incorporation of security measures like encryption and two-factor authentication enhances user confidence while navigating the trading environment.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds from your account, log in to your trading platform, navigate to the withdrawal section, and select your preferred payment method. Follow the prompts to enter the amount and confirm the transaction. Ensure your identity is verified, especially for large withdrawals, as this may include submitting documents like a passport and utility bill.

Customer Support

Centrade Customer Support Overview

Support Channels

Centrade offers multiple support channels to assist customers effectively. You can reach out to the support team through the following methods:

  • Email: Customers can send inquiries via email for detailed assistance.
  • Live Chat: For immediate responses, the live chat feature is available on the Centrade website.
  • Telephone: Contact the support team directly at +81 0120-160-151 for urgent matters.
  • Social Media: Centrade is also active on various social media platforms, where customers can receive updates and assistance.

Service Availability

The customer service at Centrade is available 24/5, ensuring that support is accessible during the trading week. Additionally, Centrade offers multilingual support, catering to a diverse clientele. Supported languages include English and Japanese, enhancing the accessibility of help for international customers.

Additional Resources

Centrade provides valuable educational resources to enhance the trading experience, including:

  • Video tutorials on trading strategies and platform navigation.
  • Webinars hosted by industry experts to cover market trends and analysis.
  • Regular market analysis that helps traders make informed decisions.
  • Trading signals to assist customers in identifying potential trading opportunities.

With a commitment to quality support, Centrade has received positive feedback from customers regarding their efficient and responsive service.

Frequently Asked Questions

Yes, Centrade is regulated by the Financial Services Agency (FSA) of Japan, holding a Retail Forex License. This regulation ensures that Centrade adheres to the legal standards required for managing clients’ funds, providing a level of security for traders.

While Centrade offers a variety of trading instruments, including forex, stocks, and mutual funds, specific details about trading conditions such as spreads, leverage, and minimum deposits are not widely available. It is advisable to contact Centrade directly for comprehensive information tailored to your trading needs.

Centrade prioritizes client fund security by being regulated by the FSA, which mandates strict compliance with financial regulations. Additionally, client funds are typically held in segregated accounts, separate from the company’s operational funds, to further protect them from potential risks.

Centrade provides multiple customer support channels, including phone support at +81 0120-160-151. Their support team is available 24/5 to assist clients with inquiries and issues related to their trading accounts.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.